Accounts Receivable

Collectors for Accounts Receivable process

Collections Management

• Monitor and manage aging reports to identify overdue accounts.

• Initiate collection calls, emails, and follow‑ups to ensure timely payment.

• Maintain detailed records of customer interactions and commitments.

• Escalate delinquent accounts as per company policy.

Customer Account Management

• Review customer credit limits and payment history.

• Work with customers to resolve disputes, short payments, or deductions.

• Provide account statements, invoices, and required documentation upon request.

• Build strong customer relationships to support timely payments.

Billing & Reconciliation

• Validate billing accuracy and ensure invoices are correct and complete.

• Reconcile customer accounts, investigate discrepancies, and process adjustments.

• Collaborate with billing and sales teams to resolve pricing or tax issues.

Reporting & Documentation

• Prepare weekly/monthly AR aging reports for management.

• Track collection performance metrics (DSO, overdue %, recovery rate).

• Document all collection efforts and maintain internal audit‑ready records.

Cross‑Functional Collaboration

• Work closely with Sales, Customer Service, and Finance on account issues.

• Support month‑end closing activities for AR.

Assist in improving AR processes and collection strategies

Required Skills & Qualifications

Technical Skills

• Strong understanding of AR principles and collection processes.

• Experience with ERP systems (SAP, Oracle, Microsoft Dynamics, etc.).

• Proficiency in Excel (VLOOKUPs, pivot tables, basic formulas).

Soft Skills

• Excellent communication and negotiation skills.

• Strong customer service and relationship‑building ability.

• Detail‑oriented, organized, and able to manage high volumes.

Ability to work under pressure and meet deadlines.