Dy. Manager Product Support

Major responsibilities

• Order BOM preparation: Prepare Bill of Materials (BOM) for seals, spare parts, and repair kits.
• Drawing preparation: Develop part drawings, customer submission drawings, and pre-order drawings for non-KSB seals.
• Design coordination: Collaborate with the application team / KSB Germany Team for technical consultation on retrofit and new business opportunities.
• Seal modification evaluation: Assess ideas and requests for seal modifications based on market feedback and product management requirements.
• Complaint resolution: Attend and resolve site complaints jointly with the Service team.
• SAP data management: Maintain material master data in SAP for seals and subcomponents.
• Design calculations: Execute design calculations for mechanical seals.
• Order execution support: Provide technical support to ensure timely order execution.
• Supplier support: Offer technical guidance to suppliers and approve drawings for bought-out items.
• Customer/vendor visits: Travel to customer and vendor sites for technical discussions and measurements.
• Cross-functional interaction: Work closely with Sales and Product Management teams to drive product improvements.

Requirement profile

Qualification and experience

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Formal education

DME / BE Mechanical

Professional experience

Minimum 3-4 Years experience in mechanical seals, Pumps or related industries.

Knowledge / skills required

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• Sound Knowledge of Pump and Mechanical Seal and its application.
• Knowledge of API Plans, industry standards.
• Knowledge of SAP R3 and MS-Office / MS-Excel/MS-PowerPoint
• Experience in Nx CAD, Auto CAD.
• Knowledge of Drawing standards and GD&T.
• Communication & Presentation Skill
• Ability to coordinate cross-functional teams.