Senior Client Project Manager

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The Senior Client Project / Program Manager is an advanced subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex.

This role may also be involved in larger-scale programs and is responsible for delivery across multiple business areas, geographies and technologies.

The primary responsibility of the Senior Client Project / Program Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to organization or to the client's support operations).

This role may take responsibility for the management of projects and programs within more complex/partnership accounts and collaborate and engage with senior members involved in program delivery at the client site.

In this instance, the Senior Client Project / Program Manager leads the coordinated management of multiple related projects within a program to achieve the business objectives and ensure the strategic benefits are transitioned to the client organization.

What we are looking for

Key Roles and Responsibilities

Leads and directs concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective

Engages with stakeholders to deliver projects from original concept through final implementation

Ensures client satisfaction and manage escalations, acting as a single point of contact to the client

Ensures that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction

Manages the delivery of the project/programme, including rigorous scope control and change management

Ensures client satisfaction and manage escalations, acting as a single point of contact to the client

Documentation and management of risks and issues

Ensures clear and concise communications to all stakeholders

Provides pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process

Identifies opportunities and influences the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings

Coordinates activities of the project teams through task delegation, resource assignment and programme management

Knowledge, Skills and Attributes

Strong project management skills, including the ability to plan, organize, and execute projects from initiation to completion

Ability to establish strong relationships with internal stakeholders and external clients

Excellent client-centricity skills and ability to work at client sites

Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately

Excellent written and verbal communication skills

Excellent team-building skills and ability to work in high-pressure environments

Ability to manage urgent and complex tasks simultaneously

Good business acumen and commercial skills

Collaborative, passionate, strong initiative, self-driven with a commitment to succeed

Decisive with good attention to detail ability

Ability to promote project services to both internal stakeholders and external clients

Competent in project change management

Familiarity with the industry, domain, or technology related to the client's project

Understands and works on complex issues where analysis of situation or data requires an in-depth evaluation of variable factors, solutions may need to be devised from limited information

Exercises judgment in selecting methods, evaluating, adapting of complex techniques and evaluation criteria for obtaining results

Academic Qualifications and Certifications

Advanced Project Management degree or equivalent with advanced related experience

Relevant project management certifications preferably PMP

ITIL certification is preferable

Required Experience

Advanced demonstrated project/programme management experience preferably in a multinational Professional Services environment

Advanced client engagement experience

Advanced demonstrated understanding of the project/programme life cycle

Advanced demonstrated competency in project/programme change management

Advanced proven experience managing expectations when balancing alternatives against business and financial constraints

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.