Customer Service Officer

Job Description

Position Overview

We are seeking a Customer Service Representative with experience in SAP and order processing to join our team. The ideal candidate will be responsible for providing exceptional customer service, managing inquiries, and processing orders efficiently while utilizing SAP software.

Key Responsibilities

Respond to customer inquiries via phone, email, or chat in a professional and timely manner.

Process customer orders, returns, and exchanges through SAP, ensuring accuracy and efficiency.

Resolve customer complaints and issues, focusing on achieving a positive resolution.

Provide product information, order status updates, and process billing inquiries.

Maintain accurate customer records in SAP, including order histories and contact details.

Collaborate with internal teams to ensure order fulfillment and resolve complex issues.

Monitor and track orders to ensure on-time delivery.

Requirements

Strong communication skills (written and verbal).

Proficiency in SAP and order processing systems.

Excellent problem-solving and multitasking abilities.

Customer-focused with a professional demeanor.

Previous experience in customer service and order processing is preferred.