DWS _Client Engineering _Digital Workplace Services-

Job Description

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• Key Responsibilities
• Manage and support enterprise endpoint infrastructure including desktops laptops and virtual workstations
• Administer Microsoft Intune SCCM MECM Autopilot and endpoint management solutions
• Design and deploy Windows 10 11 operating system builds and upgrade solutions
• Manage device provisioning software packaging patch management and compliance policies
• Implement endpoint security controls using Microsoft Defender and security best practices
• Support device lifecycle management including onboarding refresh and decommissioning
• Troubleshoot complex desktop application and mobility related issues
• Manage Group Policies Active Directory Azure AD Entra ID and endpoint configurations
• Support Microsoft 365 applications and collaboration tools
• Automate operational tasks using PowerShell scripting
• Monitor endpoint health performance and compliance metrics
• Collaborate with security infrastructure and service desk teams for issue resolution
• Prepare technical documentation SOPs and knowledge articles
• Required Skills

Key Responsibilities

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• g hands on expertise in
• Microsoft Intune
• SCCM MECM
• Windows 10 11 Administration
• Windows Autopilot
• Microsoft Entra ID Azure AD
• Microsoft 365 Administration
• Group Policy Management
• BitLocker
• Microsoft Defender for Endpoint
• Experience in
• OS Deployment Imaging
• Patch Management
• Software Packaging Distribution
• Endpoint Security Compliance Tenable
• Device Lifecycle Management
• Strong troubleshooting skills across desktop mobility and workplace technologies
• Preferred Skills
• Experience with VMware Workspace ONE or Citrix
• Knowledge of Virtual Desktop Infrastructure VDI
• Familiarity with Azure Virtual Desktop AVD
• PowerShell scripting and automation experience
• Knowledge of ServiceNow ITSM processes
• Certifications Preferred
• Microsoft Certified Endpoint Administrator Associate MD 102
• Microsoft 365 Certified Modern Desktop Administrator
• ITIL Foundation Certification
• Microsoft Azure Fundamentals AZ 900

Technical Requirements

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• soft Skills
• Strong customer service orientation
• Excellent troubleshooting and analytical skills
• Effective communication and stakeholder management
• Strong documentation and coordination capabilities
• Ability to work in enterprise support and transformation environments

Preferred Skills

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Technology-\>EUC-VDI-\>Citrix XenDesktop-\>VDI,Technology-\>Infra_ToolAdministration-ITSM-\>BMC Remedy ITSM-\>ITSM,Technology-\>Infrastructure Testing-\>End User Computing,Technology-\>EUC-Patching_and_Distribution-\>SCCM,Technology-\>Infrastructure-Server Administration-\>MS-Windows-\>Windows10 Migration,Technology-\>Enterprise Mobility Solution-\>MS Azure AD, MS Azure RMS, MS Intune