Engineer - Global Customer Service Operations

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

• Hands on experience on IP technology- MPLS/ILL/ SDWAN services.
• L3 troubleshooting on proactive \& reactive tickets/cases .
• Ticket life cycle management with all stake holders till the resolution, Escalation management.
• Daily Incident Management \& Vendor management (e2e ownership of ticket) with ticket acknowledgement, Initial, Subsequent updates to customer \& the resolution in follow up with TATA resolver Teams.
• Handle customer queries and concerns tactfully and get them addressed with help of respective teams.
• Ensure the Database management of the customer circuits.
• Ensure AMC Expiry track \& subsequent renewal of the CPE which are hardware managed.

Skills required

• CCNA /CCNP
• MPLS
• SDWAN
• Routing \& Switching
• Routing protocol