Vendor Management Office (VMO) Lead

Entity

Technology

Job Family Group

Business Support Group

Job Description

Job Description

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GBS plays a crucial role as a transformation partner to the Group, particularly as the organization changes directions to an IEC and seeks opportunities to streamline, becoming more effective and efficient to deliver the strategy. The Business Enablement and Advisory team (BE\&A), part of the Digital Solutions and Transformation team within GBS, partners closely with the business and Group Functions to support their transformation goals. This includes a diverse range of value levers such as location optimization, digitization, automation, process streamlining, analytics and insights, third-party cost, and operating model. One growing area of opportunity is reducing third-party costs through the use of the Vendor Management Office (VMO).

The VMO is a centralized contractor acquisition and management team that partners with business entities to enable cost savings through a streamlined vendor strategy. It provides end-to-end support for the third-party lifecycle, introducing visibility and consistency for all non-employee labour spend. Additionally, the VMO's management of vendor portfolios and internal resource utilization allows hiring managers and workstream leads to focus on strategic work rather than resource management. This VMO Team Lead role is an important enabler to the ambition of expanding the VMO offering across all businesses and functions in the organisation.

Key responsibilities

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• The role will involve a blend of operational duties and project-based tasks. Responsibilities include assisting in the day-to-day operational management of current processes (see Key Accountabilities), supporting cost efficiency initiatives and ensuring high-quality service delivery.
• The VMO Lead will handle entity specific demand (P\&O, Technology, Finance etc) and scope, being responsible for the lifecycle management of at least 10,000 non-employee labour.
• The role will also be a key enabler in supporting the reduction of 3d party costs.
• The VMO Lead will handle new demand and emerging scope from the respective entity necessitating program management. Supported by the VMO Manager this will involve consolidating existing demands, leading partnerships for the new scope, and allocating resources accordingly before implementing full lifecycle management.
• Given the multiple concurrent initiatives seeking to demonstrate the VMO, it is important to ensure close program management and delivery within timelines and budget.

Key Skills

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Domain – Procurement and Sourcing Technology – SAP (Ariba, SRM, ERP MM, SAP S/4 HANA, Fieldglass), Integration with other non-SAP P2P systems. Methodologies – PMP and/or Agile Participant management – partnering and influencing across a diverse collaborator group

Key accountabilities

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The VMO Lead will oversee demand management, vendor relationships, Commercial optimization and end-to-end third- party lifecycle support for a defined vendor pool and business unit. The typical lifecycle accountabilities would entail third-party worker triage and demand management, on/off-boarding, end-to-end lifecycle tracking, fulfilment channels, and reporting and analytics. The VMO's responsibility for end-to-end CW/SOW management requires close coordination and collaboration with vendors, procurement/sourcing teams, hiring managers, and workstream leads to facilitate demand closure and subsequent lifecycle management.

Triage

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• Requirement gathering and strategic fulfilment.
• Basic screening and selection support.
• Spend and headcount visibility.

On/Off Boarding

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• NTID creation / deactivation.
• Asset allocation / return.

End-to-End lifecycle tracking.

• Administrative support.
• Monthly reconciliations.

Fulfillment Channels

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• Coordination with Vendors, Sourcing \& Procurement.
• Monthly accruals and spend reconciliation.

Analytics and reporting

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• Analytics across vendors, regions, skillset.
• Demand Status Tracking with predictive fulfillment.

Additionally, the role will require ownership of cost efficiency initiatives on behalf of the corresponding entity. This means partnering with stakeholders to support the identification and implementation of opportunities for cost savings through vendor negotiations and optimizing third-party costs (e.g., rate cards, vendor margins, worker locations, vendor rationalization, etc.). This will also mean a requirement for cross-functional coordination across Procurement, Finance, Technology, Legal, and other teams to support agreed actions on vendor management strategies

The role will require close engagement with a diverse stakeholder group to align vendor strategies, cost targets, and priorities. Establish appropriate governance and providing regular updates, analytics, and performance reporting to senior managers (typically VP and above).

The VMO Lead will manage a small team (typically up to 10\) that is aligned to a specific business of function entity, supporting the respective entity scope such as demand management, cost reduction, vendor relationships, and end-to-end third-party lifecycle support.

The VMO Lead will also support efforts to educate internal teams on vendor management best practices, policies, and procedures, fostering a culture of effective vendor relationship management across the organization.

Essential education

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• Bachelor’s degree or equivalent in Business Administration, Management, Finance, Economics, or related field

Essential experience and job requirements

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• Overall 7+ years of experence with Minimum of 5years of experience in business/digital transformation, busin