JO
BPO Assistant Manager - Insurance
JobMate · Pune
PayPay not listed
WherePune
TypeFulltime
Posted5 Nov3 days ago, via Indeed
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
No vehicle or licence needed
About this job
- Location
- Pune – Pimpri
- Experience
- 5–8 Years
- Industry
- Insurance / BFSI (Mandatory)
Key Responsibilities
Manage day-to-day BPO operations and process delivery.
Lead and manage team leaders and associates.
Monitor KPIs, SLAs, productivity, and quality.
Handle client coordination and operational escalations.
Ensure process compliance and achieve business targets.
Drive team performance and process improvements.
Prepare daily and monthly performance reports.
Required Skills
5–8 years of BPO operations experience.
Insurance or BFSI domain experience is mandatory.
Strong team management and leadership skills.
Good knowledge of SLA, KPI, and quality metrics.
Excellent communication and stakeholder management skills
- Pay
- ₹55,000.00 - ₹62,500.00 per month
Benefits
- Provident Fund
Application Question(s)
- What is you CCTC?
- What is you ECTC?
- Do you have the BFSI/Insurance process Experience?
- Work Location
- In person
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