Admission Counsellor – Parent Guidance & Enrolment

Job Description

Admission Counsellor – Parent Guidance \& Enrolment

IND – Institute of NeuroDevelopment

Location

Sovabazar, Kolkata (On-site)

Job Type

Full-Time

Experience

0–3 Years (1–3 years preferred)

Salary

₹15,000 – ₹35,000 per month + Performance-Based Incentives

Language

Bengali (Mandatory), Hindi/English (Preferred)

About IND – Institute of NeuroDevelopment

The Institute of NeuroDevelopment (IND) is dedicated to supporting families of children with autism and other neurodevelopmental differences.

Through our flagship programme, Breakthrough Flightpath, we empower parents with structured guidance, practical implementation strategies and individualised support to help their children make meaningful progress.

Our mission is to bring clarity, confidence and meaningful change to families who often feel overwhelmed by multiple therapies, conflicting advice and uncertainty about their child's developmental journey.

We are looking for enthusiastic, empathetic and confident individuals who want to build meaningful relationships while contributing to a purpose-driven organisation.

Job Overview

We are looking for a motivated and result-oriented Admission Counsellor – Parent Guidance \& Enrolment who can connect with prospective parents, understand their concerns, explain our programmes and guide them through the admission and enrolment process.

This role combines admission counselling, consultative sales, customer relationship management and parent engagement.

You will interact with parents who have shown interest in IND through advertisements, webinars, referrals, consultations and other channels.

Your responsibility will be to understand their requirements, build confidence, address their questions and help them make informed decisions about enrolling in our programmes.

This is not aggressive sales. It is consultative counselling where empathy, effective communication, trust-building and responsible follow-up are equally important.

Key Responsibilities

• Parent Engagement: Connect with prospective parents through inbound and outbound calls, understand their concerns and establish a positive first interaction.
• Need Assessment: Understand the child's developmental journey, parents' expectations, challenges and requirements through structured conversations.
• Programme Explanation: Explain IND's programmes, especially Breakthrough Flightpath, in simple, relatable and informative language.
• Admission Counselling: Guide parents through the programme selection, consultation and enrolment process.
• Objection Handling: Address concerns related to programme structure, pricing, affordability, previous therapy experiences and parental expectations with patience and clarity.
• Relationship Building: Develop trust and maintain meaningful communication with prospective parents throughout their decision-making journey.
• Follow-ups: Conduct timely follow-up calls and WhatsApp communication with interested parents.
• Lead Management: Maintain accurate counselling notes, lead status, call records and follow-up schedules in CRM or Google Sheets.
• Team Coordination: Coordinate with the CRM, Consultation and Onboarding teams to ensure a smooth parent experience.
• Performance Management: Work towards assigned daily, weekly and monthly calling, counselling, follow-up and enrolment targets.

Candidate Requirements

• Excellent spoken Bengali communication is mandatory.
• Good communication, listening and interpersonal skills.
• Ability to understand people's concerns and communicate with patience and empathy.
• Confidence in conducting structured conversations and explaining programmes.
• Ability to handle questions, objections and financial concerns professionally.
• Comfortable using basic computer applications, CRM software, Google Sheets and WhatsApp Web.
• Responsible, organised and consistent with follow-ups.
• Willingness to learn, accept feedback and work towards performance targets.

Preferred Experience \& Background

Candidates from the following industries and roles are encouraged to apply

• Admission Counsellors: Schools, colleges, educational institutions and coaching centres.
• EdTech Counsellors: Education sales, course counselling and student enrolment.
• Sales Executives: Insurance, automobile, financial products and consultative sales.
• Customer Relationship Executives: Client handling, customer engagement and relationship management.
• Telecalling \& BPO Professionals: Inbound/outbound calling and lead conversion.
• Healthcare Counsellors: Hospital, clinic and healthcare service counselling.
• Education \& Parent Support Professionals: Special education, child development and parent-facing services.

Freshers with excellent Bengali communication, confidence, a learning attitude and an interest in counselling are also welcome to apply.

Experience in autism, special education or child development is an added advantage. Training and programme orientation will be provided.

What We Offer

• Fixed monthly salary with performance-based enrolment incentives.
• Salary package based on experience, communication skills and suitability.
• Structured training in parent guidance, programme understanding and counselling conversations.
• Continuous learning and professional development.
• Opportunity to contribute to a meaningful cause and support families.
• Career growth opportunities into
• Senior Admission Counsellor
• Sales Mentor / Counselling Coach
• Team Coordinator
• Team Leader
• Programme Advisor
• Cell phone reimbursement.
• Paid time off as per company policy.

Why Join IND?

At IND, your conversations can make a meaningful difference in the lives of families.

You will not simply be selling a service. You will help parents understand a structured approach, make informed decisions and take the next step towards supporting their child's deve