Parent Relationship Executive

Job Description: Parent Relationship \& Enrolment Executive

Institute of NeuroDevelopment (IND)

Location

Sovabazar, Kolkata (On-site)

Employment Type

Full-Time

Experience

0–2 Years (Freshers with strong communication skills may also apply)

Language

Bengali (Mandatory), Hindi/English (Preferred)

About IND – Institute of NeuroDevelopment

The Institute of NeuroDevelopment (IND) is dedicated to supporting families of children with autism and other neurodevelopmental differences.

Through our flagship programme, Breakthrough Flightpath, we empower parents with structured guidance, practical implementation strategies and individualised support to help their children progress.

Our mission is to bring clarity, confidence and meaningful change to families who often feel overwhelmed by multiple therapies and conflicting guidance.

We are looking for enthusiastic individuals who want to build meaningful relationships while contributing to a purpose-driven organisation.

Job Overview

We are looking for a confident, friendly and empathetic Parent Relationship \& Enrolment Executive who can connect with prospective parents, understand their concerns, explain our programmes and guide them through the enrolment process.

This role combines customer relationship management, consultative sales, telecalling and parent guidance.

The ideal candidate should be comfortable speaking with people, building trust, handling queries and following up with prospective clients.

This is not aggressive sales. It is a relationship-driven role where listening, understanding and effective communication matter most.

Key Responsibilities

• Connect with prospective parents through incoming and outgoing calls.
• Understand parents' concerns, expectations and requirements.
• Explain IND's programmes and services in simple and understandable language.
• Build trust and maintain positive relationships with prospective parents.
• Follow up with interested parents through calls and WhatsApp.
• Handle basic queries, objections and concerns professionally.
• Guide interested parents towards the appropriate consultation and enrolment process.
• Maintain accurate lead information, call updates and follow-up records in CRM or Google Sheets.
• Coordinate with the CRM, Consultation and other concerned teams for smooth parent onboarding.
• Work towards assigned daily, weekly and monthly performance targets.

Eligibility \& Requirements

• Fluent Bengali communication (spoken) is mandatory.
• Good communication and interpersonal skills.
• Basic computer knowledge and familiarity with Google Sheets, WhatsApp Web and other digital tools.
• Confidence in speaking with different people and handling conversations.
• Patience, empathy and a positive attitude.
• Willingness to learn and adapt to the organisation's processes.
• Ability to manage follow-ups and maintain professional communication.

Preferred Experience \& Background

Candidates from the following backgrounds are encouraged to apply

• Sales Executive / Sales Representative
• Customer Relationship Executive
• Customer Support Executive
• Telecaller / Outbound Calling Executive
• Education Counsellor
• Admission Counsellor
• Client Relationship Executive
• Insurance or Automobile Sales
• BPO / Telecalling
• Parent-facing or education-related roles

Freshers with good Bengali communication, confidence and a willingness to learn are also welcome.

Knowledge of autism, special education or child development is an added advantage. Training will be provided.

Salary \& Benefits

• Salary: ₹14,000 – ₹35,000 per month, depending on experience, communication skills and suitability.
• Performance-based incentives on meaningful enrolments.
• Cell phone reimbursement.
• Paid time off as per company policy.
• Structured training and development.
• Opportunities for career growth into Senior Executive, Sales Mentor, Team Coordinator and Programme Advisor roles.

Why Join IND?

• Work with a purpose-driven organisation.
• Make a meaningful contribution to families and children.
• Develop communication, relationship management and consultative sales skills.
• Receive structured training and continuous learning opportunities.
• Build a long-term career with opportunities for professional growth.

Application Details

Job Type

Full-Time

Work Location

Shyambazar, Kolkata (On-site)

Experience

0–2 Years Preferred

Language

Bengali (Mandatory)

Application Questions

• What is your current CTC or last drawn salary?
• What is your expected CTC?
• Why are you looking for a change or interested in this role?
• Are you comfortable working from our Shyambazar, Kolkata office?
• Are you fluent in spoken Bengali?

Interested candidates are encouraged to apply. We welcome individuals who are confident communicators, eager to learn and passionate about building meaningful relationships.

Pay

₹14,000.00 - ₹30,000.00 per month

Benefits

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Internet reimbursement
• Paid time off

Work Location

In person