Front Desk Executive

Job Summary

The Front Office cum Travel Desk Executive will be responsible for managing front office operations and providing travel assistance to guests. This role requires excellent communication skills, a friendly demeanor, and the ability to handle multiple tasks efficiently.

Key Responsibilities

• Front Office Duties
• Greet and welcome guests upon arrival.
• Manage check-in and check-out processes.
• Handle reservations and cancellations effectively.
• Answer phone calls and respond to inquiries regarding hotel services and amenities.
• Maintain the front desk area and ensure it is organized and presentable.
• Travel Desk Responsibilities
• Assist guests with travel arrangements, including booking flights, hotels, and transportation.
• Provide information on local attractions, tours, and activities.
• Handle travel-related inquiries and resolve issues as they arise.
• Maintain up-to-date knowledge of travel trends and offerings.
• Customer Service
• Ensure a high level of guest satisfaction by addressing concerns and providing solutions.
• Build rapport with guests to foster repeat business and positive reviews.
• Collaborate with other departments to enhance the guest experience.

Qualifications

• Education
• Bachelor’s degree in Hospitality Management, Travel, or a related field preferred.
• Experience
• Previous experience in a front office or travel desk role is an advantage.
• Skills
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite and hotel management software.
• Knowledge of travel booking systems and procedures.
• Personal Attributes
• Friendly and approachable personality.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.

Pay

₹18,000.00 - ₹20,000.00 per month

Work Location

In person