Back Office Executive

Job Description: Back Office Executive & Telecaller Department: Loan & Financial Services Location: Barola, Sector 49, Noida Job Responsibilities 1. Back Office Operations Handle daily data entry, customer records, and documentation. Maintain and update customer details and loan application records. Verify documents and ensure accurate data entry. Prepare daily reports, maintain Excel sheets, and update application status. Coordinate with internal teams and banking partners for loan application processing. Ensure proper record management and smooth day-to-day office operations. 2. Telecalling & Customer Support Make outbound calls to potential customers and follow up on loan enquiries. Handle inbound customer enquiries through phone calls, WhatsApp, emails, and other communication channels. Explain basic loan products, eligibility criteria, documentation requirements, and application procedures. Understand customer requirements and guide them through the loan application process. Follow up with interested customers to generate and convert leads. Handle customer objections professionally and maintain good customer relationships. 3. General Responsibilities Support front-line sales teams with daily operational activities. Maintain professionalism while communicating with customers. Achieve assigned daily calling, follow-up, and operational targets. Maintain accuracy, discipline, and confidentiality of customer information. Good communication skills in Hindi. Basic understanding of customer handling and telephone etiquette. Ability to manage data, documentation, and multiple tasks. Freshers can apply. Finance or banking knowledge is an added advantage. Job Type: Full-time