Telecaller

Role overview We’re looking for a friendly, confident telecaller to speak with prospective and existing customers, understand their needs, share relevant information about our offerings, and help arrange the next steps with the appropriate team. Key responsibilities Make outbound calls to prospective customers and respond to incoming enquiries. Introduce the relevant company and explain its products or services clearly. Ask questions to understand customer requirements and identify suitable leads. Follow up with interested customers by phone, email, or messaging. Maintain accurate call notes, contact details, and follow-up records in the CRM or company tracker. Meet agreed call, follow-up, and lead-conversion targets. Handle customer questions professionally and route complex queries to the relevant team. Follow approved calling scripts, company policies, and applicable privacy requirements. Requirements: Good spoken communication skills and a clear, courteous phone manner. Comfortable speaking with new people and making follow-up calls. Basic computer skills, Laptop Mandatory, and the ability to update records accurately. Reliable, organised, and able to manage time and follow-ups. Previous telecalling, customer service, or sales experience is preferred.