Analyst - Compliance GFCSU Quality Control Review

American Express's Global Financial Crimes Surveillance Unit (GFCSU) is part of the broader Global Risk & Compliance organization, operating within Global Financial Crimes Compliance (GFCC), and provides end-to-end oversight and support of global financial crimes investigations.

The GFCSU Quality Control Review (QCR) Team performs ongoing monitoring of Financial Crimes investigations to support adherence to applicable legal and regulatory standards, internal procedures, and established quality requirements.

The QCR B30 Analyst is an individual contributor responsible for independently reviewing completed investigative casework and decisions, applying sound risk-based judgment, identifying quality gaps and errors, challenging investigative conclusions when appropriate, and supporting consistent application of investigative and quality standards.

4+ years of combined relevant experience in Financial Crimes and/or Risk Operations , including areas such as Anti-Money Laundering (AML)/Bank Secrecy Act (BSA), Know Your Customer (KYC), Enhanced Due Diligence (EDD), Sanctions Screening, Anti-Corruption, Operational Risk, Credit Bust-Out (CBO), Fraud Prevention, Credit, Collections, or other directly relevant Financial Crimes or Risk Operations disciplines.

Proven analytical and critical-thinking skills , with demonstrated ability to research, assess, interpret, and synthesize information from multiple sources; apply sound judgment; and reach logical, well-supported conclusions on matters with potential regulatory or financial-crime risk impact.

Proven experience independently making and defending complex risk-based decisions with limited direction , including interpreting procedures and standards where facts require judgment rather than straightforward application of prescribed criteria.

Strong stakeholder communication and influencing skills , including the ability to influence without direct authority, clearly articulate and substantiate findings and conclusions, objectively evaluate differing perspectives or challenges, and resolve questions through evidence-based discussion.

Strong written and verbal communication skills , with demonstrated ability to clearly articulate findings, rationale, recommendations, and conclusions to investigators, leaders, and relevant stakeholders.

Excellent time-management and organizational skills , with demonstrated ability to independently manage workload, balance competing priorities, and meet quality and productivity expectations in a deadline-driven environment.

Strong attention to detail , with demonstrated ability to identify inconsistencies, documentation gaps, errors, and other quality concerns within investigative casework.

Preferred Qualifications

Prior experience independently assessing alerts, cases, investigations, or other risk decisions; challenging investigative conclusions when appropriate; identifying quality gaps or errors; and delivering effective, constructive feedback to support case quality and consistent application of investigative standards. Relevant experience may include Quality Control (QC), Quality Assurance (QA), Business Self-Testing (BST), peer review, or other case-quality/review functions.

Relevant Financial Crimes, fraud, compliance, or risk industry certification, such as Certified Anti-Money Laundering Specialist (CAMS), Certified Fraud Examiner (CFE), or equivalent.

Bachelor's degree preferred, consistent with the knowledge, skills, and responsibilities of the role.

Knowledge of American Express products, systems, investigative processes, and applicable Financial Crimes regulatory framework.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.