Customer Relationship Manager (CRM)

About MOONSTRUCK

MOONSTRUCK is a fashion and clothing brand focused on delivering a great shopping experience to our customers. We are looking for a proactive, responsible, and customer-oriented CRM Executive who can manage customer queries, handle calls and chats, and assist with day-to-day Shopify backend operations.

• Handle incoming and outgoing customer calls professionally.

Manage customer queries through WhatsApp, live chat, email, and other communication channels.

Assist customers with order status, shipping updates, returns, exchanges, refunds, and product-related queries.

Maintain good customer relationships and ensure customer satisfaction.

Handle customer complaints and resolve issues in a timely and professional manner.

Manage and update customer information in CRM tools.

Have basic knowledge of CRM platforms and customer support tools.

Manage basic Shopify backend operations, including checking orders, tracking shipments, updating order details, and handling cancellations.

Coordinate with the warehouse, logistics, and internal teams to ensure smooth order processing.

Maintain proper records of customer interactions and follow-ups.

Good verbal and written communication skills.

Basic knowledge of CRM tools and customer relationship management.

Basic working knowledge of Shopify backend.

Comfortable handling phone calls, WhatsApp chats, and customer queries.

Good problem-solving and customer-handling skills.

Ability to multitask and manage multiple customer conversations.

Basic computer knowledge and familiarity with Google Sheets or Excel.

Positive attitude, patience, and a customer-first approach.

Candidates with experience in e-commerce, fashion, or D2C brands will be preferred.

Experience in handling Shopify orders and customer support is an added advantage.

Freshers with good communication skills and a willingness to learn are welcome.

Opportunity to work with a growing fashion brand.

Friendly and collaborative work environment.

Learning and growth opportunities.

Competitive salary based on experience and skills.

Customer Service

CRM Software

Shopify

E-commerce Operations

WhatsApp Customer Support

Order Management

Communication Skills

Required Skills & Qualifications

Good verbal and written communication skills.

Basic knowledge of CRM tools and customer relationship management.

Basic working knowledge of Shopify backend.

Comfortable handling phone calls, WhatsApp chats, and customer queries.

Good problem-solving and customer-handling skills.

Ability to multitask and manage multiple customer conversations.

Basic computer knowledge and familiarity with Google Sheets or Excel.

Positive attitude, patience, and a customer-first approach.

Pay

₹15,000.00 - ₹32,000.00 per month

Work Location

In person