Claim Administration

You desire impactful work.

You’re RGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

Brief Overview

To provide administration support to the operational areas of RGA focusing strongly on the claims processes, as well as coordinating and supporting the Senior Operations Analyst in the day to day operations of the department. A comprehensive understanding of both the insurance and re-insurance industry, with the ability to maintain a high level of communication with internal and external clients, will be critical to this role.

What you will do

Triaging claims in the Claims system and allocating cases to the team for evaluation on the same day

Ensuring that all the data entry happens accurately and correct.

Updating the Referral sheet accurately and in timely manner

Ensure the integrity of the claims department through accurate and timely processing of data

Ensure the integrity of the claims data is maintained and all data validations are completed as planned

Ensure that data mappings for applicable portfolio are maintained and up to date

Ensure any audit actions for applicable portfolio and followed up and actioned per allocated timeframe

Reconcile decisions entered Claims database to ensure accuracy of reporting

Highlighting and ensuring no long pending cases and regular follow-ups with client

Maintain agreed service standards

Provide reporting and analysis as required

Daily/Weekly/Monthly/Yearly report to be shared as required.

Document and follow administration procedures

Qualifications

Bachelor’s Degree or equivalent experience in insurance, reinsurance or financial services.

Freshers with Pharma or medical background can also apply.

Previous Life Claims Administration experience Preferred

Highly organized, delivery-orientated with the ability to proactively manage stakeholder expectations

Good communication skills

High level of attention to detail with analytical ability

Intermediate MS Excel skills and exposure with MS Access

Highly motivated, results oriented and solutions focused

Innovative, proactive and improvement oriented

Strong client service focus

Ability to work effectively under pressure

Have a curious mindset and not be afraid to challenge the status quo

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What you can expect from RGA

Gain valuable knowledge from and experience with diverse, caring colleagues around the world.

Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.

Join the bright and creative minds of RGA, and experience vast, endless career potential.

We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.