Client Service Associate

JOB DESCRIPTION

Make your mark by guiding top-tier clients through seamless onboarding, strengthening cross-functional delivery, and driving process improvements that scale.

As an Onboarding Support Associate in Global Client Service within Client Onboarding and Service, you provide end-to-end ownership of sensitive client onboarding and integration readiness through go-live and early-life monitoring. You partner closely with client-facing teams and internal delivery groups to scope implementations, surface risks early, and support pre go-live testing and setup accuracy. You use operational expertise and metrics to improve straight through processing outcomes and deliver a consistently inclusive, high-quality client experience.

Job Responsibilities

Serve as the bridge between clients and client-facing teams, and internal operations and delivery teams, to enhance the overall onboarding experience

Partner with implementation and coverage teams to scope onboarding needs and proactively identify go-live risks and dependencies

Attend client discussions to understand requirements and provide input into solution design and execution plans

Guide top-tier and sensitive deals from pre-onboarding through post go-live monitoring as the single point of contact during the integration journey

Coordinate across operations, technology, and related teams to confirm setup accuracy and client readiness ahead of go-live

Validate pre go-live testing by monitoring end-to-end transactions and confirming smooth processing across systems

Monitor early-life performance after go-live and drive issue triage to reduce routine breaks and improve straight through processing

Review key performance indicators and service measures to identify recurring themes and remediation opportunities

Analyze weekly and monthly metrics to track client health and highlight trends and risks

Present progress updates and status reporting to stakeholders and provide regular management updates on day-to-day work

Required qualifications, skills, and capabilities

Bring 10+ years of experience in the banking industry supporting corporate clients, including treasury-related services

Demonstrate knowledge of international payment rails (for example, SWIFT, CHIPS, Fedwire) and domestic payment methods (for example, ACH, GIRO, NEFT, CNAPS, BACS, SEPA) and liquidity structures (for example, sweeps, inter-company loans, notional pools)

Apply working understanding of sanctions screening, fraud review, billing, regulatory reporting, nostro funding, foreign exchange, and e-commerce and third-party payment flows

Use Microsoft Office tools (Word, Excel, PowerPoint) to produce clear tracking, analysis, and stakeholder materials

Hold a bachelor's degree in commerce or a related discipline

Communicate effectively in English with clients and internal stakeholders across functions

Exhibit strong presentation skills to support client and stakeholder meetings

Apply an analytical mindset to interpret metrics, produce trends, and share meaningful outcomes with stakeholders

Demonstrate negotiation and influencing skills to drive timely completion of deliverables across multiple teams

Drive ownership and accountability as an individual contributor leading deal-related discussions and ad hoc initiatives

Preferred qualifications, skills, and capabilities

Developing experience using AI-powered analytics, workflow automation, or intelligent process tools (for example, Xceptor, Alteryx, Python, Tableau) to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.