Guest Service Associate (GSA) – Food & Beverage (F&B Service)

We are seeking energetic, customer-focused individuals to join our team as Guest Service Associates (GSA) – Food & Beverage Service. This position is ideal for fresh graduates or early-career professionals looking to grow in premier hospitality environments. Candidates based in or around Mumbai with a background in hotel management or hospitality are preferred.

Key Responsibilities

Greet, seat, and attend to guests with warmth, professionalism, and high service standards.

Present menus, provide detailed descriptions of food and beverage items, and suggest pairings or daily specials.

Take accurate food and beverage orders and coordinate efficiently with the kitchen and bar team.

Serve food and beverages promptly following standard operating procedures (SOPs).

Prepare dining tables, maintain table setups (mise-en-place), and ensure clean, organized service stations.

Handle guest inquiries, resolve minor feedback promptly, and escalate issues to the supervisor when needed.

Assist with billing, payment handling, and closing duties at the end of shifts.

Requirements & Qualifications

Experience

0 to 2 years in F&B Service or restaurant operations. Freshers with internship experience are encouraged to apply.

Education

Degree or Diploma in Hotel Management, Hospitality, or Catering Technology preferred (HM freshers welcome).

Location

Must currently reside in or near Mumbai (convenient commute to [Insert Area]).

Communication

Clear verbal communication in English and Hindi; Marathi is an added advantage.

Professional Grooming

Well-groomed appearance adhering to standard hospitality grooming codes.

Flexibility

Willingness to work flexible hours, rotational shifts, weekends, and public holidays.

Pay

₹16,000.00 - ₹19,000.00 per month

Benefits

Food provided

Health insurance

Leave encashment

Paid sick time

Paid time off

Provident Fund

Work Location

In person