Student Success Executive

Position Overview

As a Student Success Specialist at Yes Germany, you will play a crucial role in ensuring exceptional service delivery to students seeking educational opportunities abroad. Your responsibilities will encompass a range of tasks, including addressing student inquiries, providing information on programs, resolving issues, and contributing to overall student satisfaction. You will work closely with the Customer Service team, collaborating with Team Leads, Managers, and Higher Management to achieve performance goals and deliver a positive student experience.

Key Responsibilities

Student Support

Respond promptly and courteously to student inquiries through various communication channels, including phone, email, and chat.

Provide accurate and comprehensive information about educational programs, application processes, and related services.

Issue Resolution

Effectively identify and resolve student issues, escalating when necessary to ensure timely resolution.

Collaborate with other departments to address complex student queries and concerns.

Student Engagement

Proactively engage with students throughout their educational journey to ensure a positive and supportive experience.

Conduct follow-ups to gather feedback, track progress, and address any emerging issues.

Documentation

Maintain accurate and up-to-date student records in the CRM system.

Ensure compliance with data protection and privacy regulations in handling student information.

Reference Lead Generation

Encourage and facilitate the generation of reference leads from existing satisfied students.

Collaborate with Marketing to promote referral programs and initiatives.

Collaboration

Work closely with Team Leads, Managers, and Higher Management to achieve individual and team performance goals.

Participate in regular team meetings and training sessions to enhance skills and knowledge.

Qualifications

Bachelor's degree in a relevant field.

Proven experience in customer service or a related role.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Familiarity with CRM systems and basic computer proficiency.

Excellent - Languages Skills

English, Hindi, Marathi.

Job Type

Full-time

Pay

₹240,000.00 - ₹360,000.00 per year

Benefits

Cell phone reimbursement

Provident Fund

Education

Bachelor's (Required)

Experience

Customer support

2 years (Preferred)

total work

3 years (Preferred)

Language

English (Required)

Work Location

In person