General Manager - Hospital Operations

JOB DESCRIPTION

Location

Jaipur, Rajasthan

Department

Hospital Administration and Operations

Reporting To

Board of Directors / Doctor-Directors

Position Overview

We seek an experienced and result-oriented candidate specialising in Hospital Administration and Hospital Management to lead the operational, administrative and strategic management of a multispecialty tertiary-care hospital and its associated pharmacy and diagnostics operations.

The candidate will drive operational excellence, improve patient experience, strengthen clinical service delivery, optimise financial performance and establish scalable management systems. The role will also lead the organisation’s expansion initiatives, including capacity enhancement, integration of acquired hospitals and development of a regional healthcare platform.

The successful candidate will work closely with the Board, doctor-directors, clinical department heads and functional teams to implement professional management practices while maintaining high standards of patient care and service delivery.

Key Responsibilities

A. Strategic Leadership and Business Growth

• Develop and execute the hospital’s strategic business plan in alignment with the Board’s objectives.
• Lead the transition to a professionally managed and scalable healthcare platform.
• Drive bed-capacity expansion, new facility development and operational integration of acquired hospitals.
• Identify opportunities to improve patient volumes, referral networks, service offerings and market presence.
• Establish standardised operating procedures and management systems across existing and future facilities.

B. Hospital Operations and Administration

• Oversee day-to-day hospital operations, including inpatient and outpatient services, emergency and trauma care, intensive care, nursing, diagnostics, pharmacy and support functions.
• Ensure efficient patient flow, bed utilisation, admission and discharge processes, turnaround times and interdepartmental coordination.
• Manage infrastructure, housekeeping, security, biomedical equipment, facility maintenance and other support services.
• Implement operational dashboards and performance-monitoring systems to improve productivity and service delivery.

C. Clinical Quality and Patient Experience

• Work closely with the Medical Director and clinical heads to maintain high standards of patient care and clinical governance.
• Promote patient safety, infection prevention, clinical protocols, incident reporting and continuous quality improvement.
• Establish systems to monitor patient feedback, grievances, service quality and patient satisfaction.
• Drive accreditation readiness, including NABH standards, where applicable.
• Strengthen doctor coordination, patient-centric processes and the hospital’s reputation.

D. Financial and Commercial Management

• Oversee hospital budgets, operating costs, procurement, manpower productivity and resource utilisation in coordination with the finance team.
• Drive revenue growth, operating-margin improvement and cost optimisation without compromising quality of care.
• Monitor key performance indicators, including bed occupancy, average revenue per occupied bed (ARPOB), average length of stay (ALOS), outpatient volumes and inpatient admissions.
• Strengthen revenue-cycle management, billing, insurance authorisations, claims processing and receivables collection.
• Improve coordination with government healthcare schemes, insurance companies and Third-Party Administrators.
• Review operational MIS, budgets and performance reports and implement corrective measures.

E. Human Resources and Stakeholder Management

• Lead the recruitment, development, deployment and retention of administrative, nursing, paramedical and support staff.
• Establish accountability frameworks, performance-management systems and professional development programmes.
• Build effective working relationships with doctor-directors, consultants, department heads and employees.
• Foster a culture of accountability, collaboration, ethical conduct and patient-centric service.
• Ensure appropriate staffing levels and workforce productivity across hospital departments.

F. Regulatory Compliance, Risk and Governance

• Ensure compliance with applicable healthcare regulations, statutory licences, safety standards and reporting requirements.
• Oversee biomedical waste management, fire safety, pharmacy operations, equipment maintenance and other applicable regulatory obligations.
• Establish robust risk-management, internal-control and incident-escalation processes.
• Ensure proper documentation, operational audits and timely implementation of corrective actions.
• Support transparent reporting, budgetary controls and compliance with Board-approved policies.

G. Expansion and Project Management

• Lead operational planning and implementation for hospital expansion, additional beds and new facilities.
• Coordinate infrastructure development, equipment procurement, recruitment, commissioning and operational readiness.
• Support operational assessments and integration of acquired hospitals, including standardisation of staffing, systems, service quality and reporting.
• Ensure expansion projects meet approved timelines, budgets and operational-readiness requirements.
• Establish common operating standards and performance-monitoring systems across the expanding hospital network.

H. Pharmacy, Diagnostics and Referral Network

• Improve operational integration between hospital services, in-house pharmacy and diagnostics.
• Monitor inventory management, procurement efficiency, service availability and operating performance.
• Strengthen referral relationships with local doctors, healthcare institutions and outreach programmes.
• Support patient acquisition, community outreach and development of a sustainable regional referral network.

Educational Qualifications

• Postgraduate quali