Customer Care Executive

Job Description

Customer Experience Executive Profile

Responsibilities

• Managing daily travel bookings for clients including flights, hotels, bus, train, cabs, visa, travel insurance and others
• Manage end-to-end visa services of customers
• Handle customer inquiries and resolve issues in a timely and professional manner
• Updating daily activities in the project management tool
• Raising customer queries where there is dependency of any internal team member
• Communicating \& coordinating with internal \& external stakeholders
• Stay updated with industry trends and changes in regulations to ensure operational compliance
• Contribute to the overall operational efficiency and effectiveness of the organization

Qualifications

• Previous experience in travel operations is preferred
• Good knowledge of visa-related nuances
• Knowledge of operating travel Global Distribution System (GDS) preferred
• Excellent attention to detail and accuracy in performing tasks
• Proficient in using operational tools, software, and systems
• Strong communication skills, both written and verbal
• Ability to work well in a fast-paced and dynamic environment
• Knowledge of regulatory compliance and industry best practices
• Comfortable with MS tools \& especially Excel

Pay

₹10,000.00 - ₹18,000.00 per month

Work Location

In person