Senior Solution Architect (Product & Services)

Position Overview

As a Senior Solution Architect, you will be a strategic leader, architecting and guiding the implementation of sophisticated technology solutions for both our innovative product development and critical client service engagements. Leveraging 12-17 years of deep experience, you will bridge business objectives with technological execution, ensuring robust, scalable, secure, and strategically aligned solutions for our clients. This pivotal role demands a unique synthesis of profound technical expertise, sharp business acumen, and exceptional leadership to navigate the dual demands of product innovation and bespoke service delivery across diverse projects and technologies. You will define the technical vision and drive its successful realization. This role now also carries direct ownership of the solution lifecycle from pre-sales through delivery, and is expected to build hands-on alongside delivery teams — picking, customizing, and extending our AI-native tooling (including our internal PDLC framework) rather than only advising on its use.

Key Responsibilities

Your responsibilities will span strategic design, product and service lifecycle management, technical leadership, stakeholder engagement, and governance.

Strategic Solution Design \& Architecture

• Translate complex business strategies, product requirements, and client needs into comprehensive architectural blueprints for both product offerings and customized service solutions. Lead architectural vision and strategy across internal product roadmaps and client projects, adapting fluidly to shifting contexts.
• Ensure all solutions are inherently scalable, resilient, secure by design, and strategically aligned with our clients' enterprise architecture and business goals. This alignment is critical for long-term viability and maximizing technology investments.
• Evaluate, select, and champion appropriate technologies, platforms, architectural patterns (e.g., microservices, serverless, EDA), and design principles tailored to each product feature or service engagement, profoundly influencing evolutionary capacity and deployment efficiency.
• Develop, maintain, and enforce comprehensive architectural documentation (diagrams, standards, best practices) for clarity and consistency across product and service teams.

Product \& Service Lifecycle Management

• Collaborate with product management to define and refine product architecture, influence roadmaps with technical insights, and ensure technical feasibility and architectural soundness of new features. Early involvement is crucial for preempting costly missteps.
• Partner with service delivery and client engagement teams to design and customize solutions aligned with client expectations, contracts, and operations, requiring nuanced understanding of service design and adaptability.
• Oversee architectural integrity during implementation, providing decisive technical leadership and mentorship to development and delivery teams across product and service projects.
• Conduct rigorous architectural reviews and assessments, ensuring adherence to design principles, quality benchmarks, and non-functional requirements across all projects.

Pre-Sales \& Hands-On Delivery

• Partner directly with the sales team during pre-sales: scope solutions, build proof-of-concepts and demos, estimate effort, and present technical approach to prospective clients.
• Personally prototype and build critical-path components alongside delivery teams — especially early in an engagement — to validate architecture decisions with working code, not diagrams alone.
• Own the technical narrative end-to-end, from opportunity through go-live and post-launch stabilization, ensuring nothing is lost in the handoff from sales to delivery.

Technical Leadership \& Mentorship

• Provide expert technical guidance, strategic advice, and dedicated mentorship to engineering teams and fellow architects, fostering continuous learning.
• Champion architectural best practices, advocate for emerging technologies, and drive a culture of innovation and technical excellence.
• Lead and oversee proof-of-concept (PoC) projects to evaluate new technologies and architectural approaches before wider adoption, de-risking innovation.
• Evaluate, customize, and extend our internal AI-assisted delivery tooling (e.g., our PDLC framework) rather than using it as-is — and drive its adoption and evolution across delivery teams.

Stakeholder Management \& Communication

• Serve as the primary technical liaison and trusted advisor, bridging communication between business leaders, product management, engineering, service delivery, and clients.
• Clearly and persuasively articulate complex architectural concepts, strategic decisions, risks, and trade-offs to technical and non-technical audiences, including C-level executives.
• Proactively manage stakeholder expectations, negotiate priorities, and resolve conflicts regarding architectural direction and technology choices.

Governance \& Continuous Improvement

• * Conduct thorough feasibility studies, risk assessments, and cost-benefit analyses for proposed solutions and architectural changes.
• Continuously evaluate and recommend strategic improvements to architectures, processes, and technology stacks to enhance efficiency, performance, scalability, and reduce TCO.
• Stay abreast of the latest industry trends, emerging technologies, architectural paradigms, and best practices relevant to solution architecture, product development, and service delivery.

Required Skills \& Experience

General Experience

• Minimum 12-17 years in IT, with 8+ years in solution architecture, enterprise architecture, or senior technical leadership, significantly influencing large-scale technology outcomes.
• Proven track record of successfully designing and delivering complex, large-scale technology solutions within both product development and client service delivery contexts.