Voice & Non-Voice Call Center Agent

Role Overview: The Customer Support Executive will be responsible for providing end-to-end assistance to Airtel Black customers through inbound calls. The role involves understanding customer queries, resolving issues promptly, and ensuring a superior customer experience. Key Responsibilities: Handle inbound calls and provide professional customer support. Identify, analyze, and resolve customer issues effectively. Maintain accurate records of customer interactions and resolutions. Ensure adherence to quality and process standards. Collaborate with internal teams to facilitate seamless issue resolution. Required Skills and Attributes: Excellent communication skills in English, Tamil, & Hindi Strong problem-solving and interpersonal abilities. Customer-focused attitude with a commitment to service excellence. Ability to work in rotational shifts. Eligibility Criteria: Graduation is mandatory Languages Required: English, Tamil, Hindi, Work Schedule: 5 working days per week 2 rotational weekly offs Compensation Details: Take-home salary: ₹17,000 – ₹20,000 per month Night Shift Allowance Split Shift Allowance Skills & Requirements Required SkillsCommunicationCustomer HandlingProblem-Solving AbilityTime Management Preferred SkillsTechnical KnowledgeSales Orientation Nice to HavePrior sales experience Experience 0 - 4 years Education Graduation (10 + 2 + 3) Age Range 18 - 30 years Languages Required English, Tamil, Hindi