Car Wash Attendant

JOB DESCRIPTION CAR WASH EXECUTIVE / WASHER Department: Operations Designation: Car Wash Executive / Washer Employment Type: Full-Time Experience: Freshers and Experienced Candidates Reporting To: Car Wash Supervisor / Operations Manager Work Location: Mangalore 1. Job Purpose The Car Wash Executive / Washer is responsible for carrying out vehicle washing, cleaning, interior vacuuming, polishing and basic detailing activities while ensuring that every vehicle receives high-quality service. The candidate must maintain professional cleaning standards, handle customer vehicles with care, follow operational and safety procedures, and contribute towards customer satisfaction and overall business performance. 2. Roles and Responsibilities A. Vehicle Washing and Cleaning - Perform exterior car washing using appropriate equipment, cleaning solutions and techniques. - Clean vehicle body panels, windows, windshields, wheels, tyres and wheel arches. - Perform interior vacuuming, dashboard cleaning, seat cleaning and floor mat washing. - Ensure proper drying of vehicles without leaving watermarks or stains. - Carry out tyre polishing, dashboard dressing and other standard finishing activities. - Perform premium wash and basic detailing services as instructed. B. Equipment Handling and Maintenance - Operate pressure washers, vacuum cleaners, foam machines, air blowers and other washing equipment safely. - Ensure proper usage of water, electricity and cleaning chemicals. - Maintain cleanliness and working condition of all equipment. - Immediately report equipment breakdowns, defects or maintenance requirements. - Ensure cleaning materials and consumables are used economically. C. Customer Service - Welcome customers politely and maintain professional behaviour. - Handle customer vehicles carefully and responsibly. - Follow the assigned service instructions and customer requirements. - Ensure vehicles are delivered within the promised service time. - Report customer complaints or special requests to the supervisor. - Maintain a professional attitude while interacting with customers. D. Workplace Management - Maintain cleanliness and hygiene throughout the car wash premises. - Keep the washing bays, waiting areas and equipment storage areas organised. - Follow the daily vehicle allocation and service workflow. - Avoid unnecessary delays and ensure smooth movement of vehicles. - Coordinate with team members to complete assigned work efficiently. E. Safety and Security - Follow all workplace safety procedures. - Use protective equipment wherever required. - Handle chemicals and cleaning solutions carefully. - Prevent damage to customer vehicles, accessories and interiors. - Immediately report accidents, damages or safety hazards. - Never move or operate a customer's vehicle without proper authorisation. 3. Educational Qualifications - Minimum qualification: SSLC / 10th Pass preferred. - Candidates with higher educational qualifications are welcome. - Basic understanding of vehicle cleaning and maintenance is an advantage. - Ability to understand and follow instructions is essential. 4. Skills and Competencies - Good physical fitness and ability to perform manual work. - Attention to detail and commitment to cleanliness. - Ability to work independently and as part of a team. - Good time management and work discipline. - Customer-friendly attitude and communication skills. - Willingness to learn new cleaning techniques. - Responsible handling of equipment and customer vehicles. - Honesty, punctuality and professional conduct. 5. Experience Requirements Freshers: - Candidates without prior experience are welcome. - On-the-job training will be provided. - Must demonstrate willingness to learn and adapt to operational procedures. Experienced Candidates: - Prior experience in car washing, vehicle detailing or automobile cleaning is preferred. - Knowledge of pressure washing, foam washing, vacuuming and interior cleaning is an advantage. - Candidates with experience in premium car care services will receive preference. 6. Working Conditions - Full-time employment. - Work in an automobile washing and detailing environment. - Must be comfortable working with water, cleaning chemicals and washing equipment. - The role involves standing for extended periods and performing physical activities. - Must adhere to assigned duty timings, weekly offs and shift schedules. - Overtime or additional working hours may be required based on operational requirements, subject to applicable policies. - Must maintain proper grooming, personal hygiene and workplace discipline. 7. Performance Expectations and Key Performance Indicators (KPIs) Employees will be evaluated based on the following parameters: Performance Parameter| Expected Standard Cleaning Quality| Consistently high-quality vehicle cleaning Productivity| Completion of assigned vehicles within standard service time Customer Satisfaction| Courteous behaviour and minimum customer complaints Vehicle Safety| Zero negligence-related vehicle damage Punctuality| Regular attendance and timely reporting Equipment Maintenance| Proper usage and care of equipment Workplace Hygiene| Clean and organised washing bays Teamwork| Effective coordination with colleagues SOP Compliance| Strict adherence to company procedures 8. Code of Conduct - Employees must report to work on time and maintain regular attendance. - Mobile phone usage during working hours should be restricted to authorised breaks or emergencies. - Employees must not engage in arguments or inappropriate behaviour with customers or colleagues. - Any damage, loss or customer complaint must be immediately reported to the supervisor. - Employees must not accept unauthorised payments or tips on behalf of the business. - Company property, equipment and customer vehicles must be handled responsibly. - Employees must follow all instructions issued by the management. 9. Training and Development The company will provide necessary operat