Enterprise Account Management – Freight Forwarding SaaS

Chennai / Mumbai

About Newage

Newage Software is a leading provider of FreightForwarding ERP and digitized back-office solutions for the global logisticsindustry. Our SaaS-based platform helps freight forwarders streamlineoperations, improve visibility, reduce operational leakages, and drive businessefficiency across sales, finance, documentation, customer operations, andlogistics workflows.

With 18+ years of domain expertise, Newageserves freight forwarding and logistics companies across global markets.

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Role Overview

We are seeking anexperienced and customer-centric professional for the role of EnterpriseAccount Management to drive strategic customer acquisition, account growth, andlong-term customer success for our Freight Forwarding SaaS platform.

The ideal candidate willpossess strong domain expertise in Freight Forwarding & Logistics alongwith proven experience in enterprise SaaS, customer relationship management,renewals, and business expansion across large enterprise accounts.

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Key Responsibilities

Enterprise & Business Development

Identify, engage, and acquire enterprise customers in Freight Forwarding, Logistics, CHA, NVOCC, and Supply Chain sectors.

Drive consultative customer engagements by understanding business processes and recommending the most suitable SaaS solutions.

Conduct product presentations, solution discussions, commercial negotiations, and contract closures.

Build and manage enterprise pipeline to achieve revenue and growth targets.

Collaborate with implementation and product teams for smooth customer onboarding and transition.

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Enterprise Account Management

Manage strategic enterprise accounts and build strong \relationships with CXOs, business heads, and operational stakeholders.

Drive customer retention, renewals, and long-term account growth.

Identify upsell and cross-sell opportunities across business units and regions.

Conduct periodic business reviews and strategic account planning sessions.

Act as trusted advisor and primary escalation point for key customers.

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Customer Success & StakeholderCoordination

Ensure successful adoption and utilization of the SaaS platform.

Coordinate with implementation, product, support, and leadership teams to address customer needs and escalations.

Capture customer feedback and collaborate internally for continuous product and service improvement.

Monitor customer health, engagement, and satisfaction metrics.

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Skills & Experience

8–15 years of experience in

Enterprise SaaS Products

Enterprise Account Management

Freight Forwarding / Logistics Domain

Customer Relationship & Revenue Management

Strong expertise in

Ocean & Air Freight Operations

Customs / CHA Processes

Transportation & Warehousing

Shipment Lifecycle, Documentation & Billing

Proven experience handling large enterprise customers across India and Middle East markets.

Strong track record in

Customer acquisition

Account growth & retention

Revenue ownership

Strategic relationship management

Excellent communication, presentation, negotiation, and stakeholder management skills.

Preferred Qualifications

Bachelor’s degree in business, Logistics, Supply Chain, or related field.

Experience working with Freight Forwarding ERP / SaaS platforms.

Exposure to digital transformation projects within logistics and supply chain organizations.

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Key Success Metrics

Enterprise customer acquisition

Revenue growth and account expansion

Customer retention and renewals

Strategic account development

Customer satisfaction and adoption rates