Sales Support Officer

Job Description – Sales Operations & Business Coordination

Location

Mahape ( Navi Mumbai)

Experience

4 to 8 years

Key Performance Areas (KPA) & Key Responsibilities (KRA)

Sales Data Management & Monitoring

Monitor sales activities and maintain accurate reports, dashboards and performance trackers.

Track missing information, report corrections and incomplete updates and ensure the concerned team closes them on time.

Tracker & Excel Automation

• Create and improve trackers, dashboards, formats and automation tools for better monitoring and reporting.

Weekly BD Reviews – All Regions

• Coordinate review meetings, maintain action trackers and ensure timely closure of review points.

Business Risk & Gap Monitoring

• Identify and track hot cases, orders, execution, invoicing and payment follow-ups and business opportunities and take corrective actions.

Performance Monitoring

• Prepare analysis reports to review team-wise and region-wise performance.

Tender Management

• Search tenders, prepare technical and commercial documents, coordinate bidding till closure and EMD collection.

Special Projects & Business Coordination

• Handle special enquiries, BOQs, portal submissions, documentation and coordination activities from enquiry stage till order closure.

Client Visit Planning & Monitoring

• Plan and assign weekly client visit targets based on sales data, follow-up requirements and business opportunities. Monitor visit completion and outcomes.

Sales & Marketing Support

• Share company profiles, promotional mails and product details with clients.

Seasonal Greetings / Invites

• Coordinate seasonal greetings, event invitations and customer communication activities across all regions.

Digital Enquiry Handling

• Manage IndiaMART, website and online enquiries, coordinate required details, follow up with concerned teams and track closure status.

Incentive Sheet Management

• Prepare and update region-wise incentive sheets accurately.

Drafts

• Draft important emails, letters, MOMs, Implementation Notices and other formats and templates.

Issue Resolution & Escalation Management

• Identify, coordinate and resolve sales reporting, client, commercial and internal issues. Bring critical issues to management's attention.

KPA-KRA & Tracker Monitoring

• Prepare KPA/KRA formats and monitor progress regularly.

Client Registration & Portal Management

• Manage vendor registration processes for new clients, tender portals and client procurement platforms.

Training & Team Support

• Train and guide team members on report updates, tracker formats, data entry and new processes to ensure correct implementation.

Commercial Documentation, Payment & Order Tracking

Review and coordinate payment, outstanding, PBG/security cheque and USD fluctuation details from Work Orders, invoices and ledgers.

Track pending commercial actions until closure

Pay

₹35,000.00 - ₹40,000.00 per month

Work Location

In person