OPERATIONS EXECUTIVE – MERCHANT ONBOARDING

RHIZOBEE INNOVATIONS PVT. LTD. · Mumbai

Pay₹25,000–35,000a month, as listed

WhereMumbaiMaharashtra

TypeFull time

Posted5 Nov4 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Day work

No vehicle or licence needed

Skills they list32 named

Customer follow-upsCustomer records maintenanceRecord-keepingPeriodic MIS report preparationCollaboration with salesClient onboardingCoordination with sales teamsClient detail updatesWorkflow managementOperations coordinationBack office operationsInternal team coordination for query resolutionCross-departmental liaisonBack office processingDaily operations report preparationStakeholder coordinationData managementPayment gateway systemsWork-in-progress trackingManagement information systemsFinancial document verificationClient communication managementManagement reportingProgress managementDocumentation handlingStatus reportingProcess managementDocumentation reviewBankingTeam coordinationCross-functional communicationProgress tracking

About this job

We are looking for a detail-oriented and proactive Operations Executive to manage backend operations, merchant onboarding, documentation, application processing, approvals and regular follow-ups with payment partners. The candidate will ensure smooth merchant onboarding by coordinating with merchants, internal teams and payment service providers, and tracking applications until merchants are approved and activated.

Key Responsibilities-

Merchant Onboarding

Handle end-to-end merchant onboarding processes. Collect and verify merchant KYC and business documents.

Coordinate with merchants for pending documents and information. Ensure onboarding forms and applications are completed accurately.

Maintain proper records of all merchant applications.

Application Processing & Approvals

Submit merchant applications to payment gateway and banking partners.

Follow up with payment partners for application status and approvals. Coordinate for pending queries, clarifications and additional documentation.

Track applications until final approval and activation.

Ensure timely resolution of onboarding-related issues.

Backend Operations

Manage daily backend operational activities.

Maintain merchant onboarding trackers and MIS reports.

Update merchant status, approval status and pending documentation.

Coordinate with internal sales and business development teams.

Ensure proper documentation and data management.

Partner & Merchant Coordination

Regularly communicate with payment gateway partners and banking teams.

Follow up with partners for merchant approvals, MID creation and activation.

Coordinate with merchants for website updates, KYC and compliance requirements. Provide regular updates to the internal team regarding onboarding progress.

Reporting & Follow-ups

Prepare daily and weekly onboarding reports.

Monitor pending, approved, rejected and live merchant applications.

Ensure timely follow-ups and closure of pending cases.

Maintain operational efficiency and meet onboarding timelines.

Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person

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