Senior Manager – Employee Relations & Statutory Compliance, HQC

Job Title

Senior Manager – Employee Relations & Statutory Compliance

Function

Human Resources

Reports To

Chief Human Resources Officer

Location

Head Office

Travel Required

25% 50% 75% þ

About DHL Blue Dart Express India

Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview

The Senior Manager – ER & Statutory Compliance will lead the organization’s employee relations and statutory compliance agenda. The role is responsible for creating an enabling work environment that drives motivation, engagement, and trust, while ensuring strict adherence to labour laws and statutory obligations.

This position will provide strategic guidance to leadership on employee relations, partner with regional HR teams to maintain compliance across all business units, and build a strong grievance redressal framework. The incumbent will also drive large-scale engagement programs, compliance reviews, and proactive interventions to strengthen the employer–employee relationship.

Job Purpose

To lead Employee Relations and Statutory Compliance by enhancing employee motivation, engagement, and organizational culture, while ensuring strict adherence to statutory, labour, and regulatory requirements. The role focuses on establishing transparent employee communication and grievance mechanisms and partnering with leadership to build a legally compliant, ethical, and people-centric workplace.

Key Roles & Responsibilities

Employee Relations & Engagement

Design and implement engagement strategies to enhance employee motivation and workplace culture.

Organize and oversee employee communication forums such as town halls, skip-level meetings, and pulse sessions.

Drive Employee Satisfaction Surveys (ESS), analyze findings, identify concern areas, and execute improvement plans.

Establish and maintain a transparent grievance redressal mechanism with defined SLAs for resolution.

Conduct periodic visits to Blue Dart locations to engage with employees and proactively address HR-related concerns.

Statutory & Legal Compliance

Ensure 100% compliance with statutory requirements (e.g., PF, ESI, gratuity, minimum wages, contract labour, etc.).

Liaise with statutory authorities and government bodies to manage audits, inspections, and labour law matters.

Monitor timely renewals of labour-related licenses and permissions across all regions.

Stay abreast of amendments in labour laws and update policies/processes accordingly.

Partner with internal/external legal advisors on compliance-related issues.

Oversee accurate documentation, compliance registers, and central repository maintenance.

Policy & Process Governance

Develop, review, and update organizational policies related to ER and statutory compliance.

Support leadership in implementing welfare initiatives aligned with business needs and compliance norms.

Standardize HR processes across regions for consistency and transparency.

Provide advisory support to business leaders on policy interpretation and ER matters.

Employee Discipline & Case Management

Oversee the administration of employee terminations, redundancies, and exit formalities.

Lead the investigation of disciplinary cases, misconduct, or disputes, ensuring impartiality and compliance with law.

Prepare and present reports on disciplinary matters to senior management.

Minimize ER risks by ensuring timely interventions and conflict resolution.

Leadership & People Development

Provide direction, coaching, and guidance to the ER & Compliance team.

Build team capability through training, mentoring, and succession planning.

Monitor team performance, recognize high performers, and foster a culture of accountability.

Act as a role model for ethical leadership and compliance-driven decision-making.

Financial & Cost Management

Support in budget planning for ER & compliance functions.

Monitor and control costs associated with statutory compliance and ER activities.

Ensure optimal resource utilization while