Customer Service Executive

Designation: Customer Service Executive

Key Responsibilities

Handle both inbound and outbound customer calls.

Manage approximately 150–170 calls per day, including inbound and outbound calls.

Address customer queries and provide appropriate resolutions.

Maintain proper call records and update customer information as required.

Ensure timely follow-ups and provide a good customer experience.

Required Experience

Prior experience in handling customer calls or working in a call centre will be preferred.

Freshers with good communication skills can also be considered.

Essential Skills and Language Proficiency

Good verbal communication skills in Hindi and basic spoken English.

Good written English for emails, messages, and maintaining records.

Ability to handle a high volume of calls efficiently.

Knowledge of any additional language will be an added advantage.

Minimum Qualifications

Minimum qualification

12th pass.

Work Location

In person