Collection Executive
WE ARE HIRING – INTERNATIONAL BPOUS FIRST-PARTY LOAN COLLECTIONS EXECUTIVE
- Job Location
- Mumbai
- Work Mode
- Work From Office (WFO)
- Process Type
- 100% International Voice Process
- Process Category
- US FIRST-PARTY COLLECTIONS
- Industry
- US Banking & Financial Services
- Shift Timings
- Rotational Shifts (Starting from 6:30 PM; latest shift starts at 12:30 AM)
- Working Days
- 5 Days a Week
- Week Offs
- 2 Rotational Week Offs
- Employment Type
- Full-Time
ELIGIBILITY CRITERIA
SSC CANDIDATES WITH 1 YEAR OF INTERNATIONAL BPO EXPERIENCE, HSC FRESHERS, AND CANDIDATES WITH 6 MONTHS OR MORE OF EXPERIENCE ARE WELCOME TO APPLY!
- SSC
- Minimum 1 year of International BPO experience.
- HSC
- Freshers are welcome.
- HSC / Graduates
- Candidates with 6 months or more of experience can apply.
Undergraduates and graduates are eligible.
Good English communication skills.
Experienced candidates should have a stable employment history.
Candidates must be flexible with rotational shifts.
JOB DESCRIPTION & RESPONSIBILITIES
Handle inbound and outbound calls with US customers regarding outstanding loan payments under a FIRST-PARTY COLLECTIONS MODEL.
Assist customers with loan account queries, overdue balances and repayment concerns.
Perform FIRST-PARTY COLLECTION ACTIVITIES on behalf of the financial institution.
Negotiate and recommend suitable repayment solutions based on customer requirements.
Handle pre-charge-off and post-charge-off loan accounts.
Understand customer financial concerns and provide appropriate payment options.
Achieve assigned FIRST-PARTY COLLECTION TARGETS and performance objectives.
Handle customer objections and resolve account-related concerns professionally.
Maintain accurate records of customer interactions and payment commitments.
Follow US collection regulations, compliance guidelines and company policies.
Ensure excellent customer experience while maintaining collection effectiveness.
SKILLS REQUIRED
Excellent English communication skills.
Strong customer-handling and negotiation abilities.
Understanding of FIRST-PARTY COLLECTIONS and loan repayment processes is an advantage.
Good analytical and problem-solving skills.
Clear thought process and presence of mind.
Quick learner with an adaptable approach.
Basic computer knowledge.
Ability to work in a target-driven FIRST-PARTY COLLECTIONS ENVIRONMENT.
Professional telephone etiquette and active listening skills.
SHIFT & WEEK-OFF DETAILS
100% US FIRST-PARTY COLLECTIONS VOICE PROCESS.
US customer portfolio.
Rotational shifts based on business requirements.
Shift starts from 6:30 PM, with the latest shift starting at 12:30 AM.
2 rotational week-offs per week.
One Saturday working per month, as per business requirements.
Work From Office (WFO).
Overtime opportunities available.
Compensatory offs available as per company policy.
SALARY & INCENTIVES
Attractive salary based on experience and communication skills.
FIRST-PARTY COLLECTIONS – TARGET-BASED INCENTIVE STRUCTURE.
Incentive eligibility after completion of 6 months, subject to performance and applicable criteria.
Incentive earnings are subject to login hours, qualification criteria and schedule adherence.
Additional earning potential based on performance.
INTERESTED CANDIDATES – APPLY NOW!
- Contact Person
- Prashant
- Call / WhatsApp
- 8779156557
- prashant@smartes.in
Share your updated resume directly on WhatsApp or email.
IMMEDIATE HIRING – LIMITED OPENINGS!
JOIN THE US FIRST-PARTY COLLECTIONS TEAM!
- Pay
- ₹20,000.00 - ₹35,000.00 per month
Benefits
Flexible schedule
Provident Fund
- Work Location
- In person
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