Customer Service Manager

Designation

Customer Service Manager

Company

Mixprime

Location

Kalher Thane

Salary

₹40,000 per month

Experience

Relevant experience in Customer Service Management

Job Purpose

To manage the customer service team, ensure effective customer support, improve customer satisfaction and monitor team performance through data analysis.

Key Responsibilities

Manage and supervise the customer service team.

Handle customer complaints, escalations and ensure timely resolution.

Monitor team performance, productivity and service quality.

Analyse customer service data and prepare MIS reports.

Track customer satisfaction, response time and resolution metrics.

Identify process gaps and implement improvements.

Coordinate with internal departments to resolve customer-related issues.

Required Skills & Qualifications

Graduate in any stream; MBA preferred.

Experience in customer service and team management.

Strong data analytics and reporting skills.

Good knowledge of MS Excel and MIS.

Excellent communication, problem-solving and leadership skills.

Pay

₹35,000.00 - ₹40,000.00 per month

Application Question(s)

How many years of experience do you have in Customer Service?

Do you have experience managing and leading a Customer Service team?

How many team members have you handled?

Do you have experience in preparing MIS reports and analysing customer service data?

Current in Hand ?

Work Location

In person