Patient Care Manager

Job Title: Patient Engagement Manager Job Summary This role is focused on collecting, analyzing, and acting upon patient feedback to enhance service quality, boost patient satisfaction, and foster informed patient communication. Key Responsibilities:  Patient Feedback & Surveys: o Collect patient feedback surveys before discharge in IPD o Continuously improve survey formats and questions for better insights o Administer feedback collection from OPD and Diagnostics patients  Data Analysis & Reporting: o Prepare and present monthly reports of survey findings with improvement recommendations o Compile reports on patient uptake of services post-discharge  Patient Advocacy & Voice: o Collect patient testimonials and obtain relevant consents o Listen and respond to patient concerns across IPD, OPD, and Diagnostics o Recommend operational or service-level corrections based on patient insights  Service Awareness & Upsell: o Educate patients on healthcare packages, home care offerings, and other services during discharge o Track and report patient interest and usage of additional services  Doctor Engagement & Communication: o Attend CMEs and onboard doctors into the official WhatsApp Community o Create a structured monthly content calendar for doctor communication via WhatsApp Qualifications & Skills:  Bachelor’s degree in Healthcare, Hospital Administration, Communications, or related field  Strong interpersonal and listening skills with a patient-first mindset  Experience in healthcare operations, customer service, or public relations preferred  Proficiency in data analysis, reporting, and digital communication tools  Ability to work cross-functionally and coordinate with medical and administrative

Pay

₹13,000.00 - ₹36,000.00 per month

Benefits

Paid sick time

Paid time off

Work Location

In person