Head | Private Client

Luxepolis · Mumbai

Senior

Pay₹10La year, as listed

WhereMumbaiMaharashtra

TypeFull time

Posted4 Nov10 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list56 named

MarathiQuality indicator monitoringService level reviewsStaff supervisionInbound salesGoogle SheetsPerformance coachingSales activity reviewSales reportingEmail communicationInbound customer enquiry call handlingCoordination with sales teamsPhone communicationSales workflow optimisationConversion rates analysisEnterprise SoftwareSales pipeline reportingMentoring junior staffSales performance reportingClient enquiry handlingInbound voiceOpportunity managementEnglishManagement information reporting for salesLocal languageSales team managementLead conversionTeam developmentLead management systemsSales performance monitoringDaily operations report preparationAchieving service-level targetsSLA adherenceContinuous improvementHospitality industry experienceCall quality auditingClient servicesSales coachingStaff trainingSales management systems proficiencyGujaratiHigh-end salesRelationship managementService level managementCRM system proficiencyHindiClient communication skillsSales activity reportingSales pipeline monitoringSales follow-upClient liaisonSLA monitoringOffice sales environmentService level agreement managementSenior leadershipClient interaction via phone calls

About this job

About Luxepolis. Luxepolis is India’s authenticated pre-owned luxury marketplace for watches,

handbags and jewellery, established in 2014. Our clients buy and sell pieces from Rolex, Patek

Philippe, Hermès, Chanel, Cartier and more. Every enquiry is a high-value conversation.

The role. You will build and run the Private Clients Desk. This team owns the first response to

every buyer and seller who calls, WhatsApps or emails Luxepolis, and you will make sure no

lead is ever missed. If you have run a pre-sales team for a top developer, you already know this job. The only difference is that the product is a Rolex instead of a 3BHK.

What you will own

A desk of 3 Relationship Managers: hiring, training, daily coaching and performance.

First-response standards: every missed call returned in 30 minutes, every chat answered in 15.

Lead routing and warm handover to our sales, sourcing and consignment experts.

The daily rhythm: 10:30 AM stand-up, 3 PM SLA sweep and 7:30 PM close-out with zero

unowned leads.

A daily evening report and a weekly review with the founders, covering conversion, lost-lead reasons and the call-quality audit.

Improving the process every week, including our CRM, WhatsApp inbox and

call-recording tools.

What you bring

8–12 years in sales, with at least 3 years leading a pre-sales or inside-sales team.

Real-estate developer or mandate-firm background strongly preferred. Premium

hospitality, private banking or luxury retail also welcome.

A track record of managing to SLAs and numbers: call volume, site visits booked,

conversion.

Comfort with a CRM, Google Sheets and WhatsApp Business.

Polished spoken English and Hindi. Marathi or Gujarati is a plus.

What we offer

Compensation at industry standard or better for the right candidate, with

performance-linked variable pay. To be discussed and finalised.

A “Head” role with direct access to the founders and ownership of a function, not just a

team.

Training in luxury watches, bags and authentication.

A fixed 10:30 AM – 7:30 PM day, six days a week, at our office in Kohinoor Square,

Dadar West.

Pay: From ₹1,000,000.00 per year
Work Location: In person

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