Application Production Support

Role Overview

We are looking for an experienced Application Support Engineer with strong expertise in production support, Linux/Unix troubleshooting, Oracle database support, and monitoring tools. The candidate should have experience managing critical production environments, resolving technical issues, and maintaining application stability and availability.

Key Responsibilities

Provide end-to-end production support for business-critical applications.

Troubleshoot application, server, and database-related issues in Linux/Unix environments.

Perform Oracle SQL queries, database troubleshooting, and performance analysis.

Manage incidents, service requests, and change management processes.

Conduct RCA for recurring and critical production issues.

Monitor application health and performance using Splunk, Grafana, and AppDynamics.

Support applications hosted on cloud and container platforms such as OCP, AWS, Azure, and GCP.

Collaborate with infrastructure, database, and development teams for issue resolution.

Maintain operational documentation and ensure adherence to SLA commitments.

Technical Skills

Application Production Support

Linux / Unix Administration and Troubleshooting

Oracle SQL / Database Support

Incident, Problem & Change Management

Root Cause Analysis (RCA)

Splunk / Grafana / AppDynamics

Cloud Platforms – OCP, AWS, Azure, GCP