Sr Manager Ops - Priority Centre

Tata Teleservices · Pune

Senior

PayPay not listed

WherePuneMaharashtra

TypeFull time

Posted8 NovToday, via Adzuna

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

About this job

Description Job responsibility Must be into strategic hands on in business transition & Process Simplification. Automation and AI Implementation exposure will be given preference. Responsible for handling teams in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products (including all KRAs and KPIs defined for this process) for Priority customers Handling of escalations on Voice & Data products Handling team KPIs/KRAs Keeping the team continually motivat…

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