Senior Project Manager – Digital Marketing & Client Operations

Senior Project Manager – Digital Marketing \& Client Operations

Company

Support Enhancers

Website

www.supportenhancers.com

Experience

5+ Years

Job Type

Full-Time

Work Location

Remote – India (Work From Home)

Shift

Night Shift (Aligned with North American Clients)

Salary

Based on Experience and Qualifications

About Support Enhancers

Support Enhancers is a digital marketing and eCommerce growth agency working with established brands across the United States and Canada.

We specialize in performance marketing, Amazon marketplace management, eCommerce operations, SEO, social media marketing, website development, and creative services.

We are seeking an experienced, organized, and proactive Senior Project Manager to independently manage multiple projects, coordinate cross-functional teams, and maintain professional communication with international clients.

This is a client-facing leadership role requiring excellent English communication skills, strong project ownership, proficiency in modern project management platforms, and the ability to leverage AI tools to improve reporting, efficiency, and overall project delivery.

Key Responsibilities1. Project Management \& Delivery

• Independently manage multiple ongoing projects from planning through successful execution.
• Define project objectives, timelines, milestones, deliverables, and responsibilities.
• Create and maintain project boards, task assignments, deadlines, and workflows.
• Monitor daily progress and ensure projects meet agreed timelines and quality standards.
• Proactively identify delays, dependencies, operational challenges, and potential risks.
• Maintain accurate project documentation, task tracking, and progress reports.
• Take complete ownership of assigned projects and their outcomes.

Client Communication \& Meetings

• Act as the primary point of contact for assigned clients.
• Independently lead client meetings, weekly reviews, and project discussions.
• Communicate confidently and professionally with clients across the US and Canada.
• Understand client requirements and translate them into clear, actionable tasks.
• Prepare meeting agendas, document key discussions, and follow up on action items.
• Provide regular progress updates and manage client expectations.
• Handle client feedback, concerns, revisions, and escalations professionally.
• Ensure timely responses and maintain strong client relationships.

Team Management \& Coordination

• Coordinate with internal teams across advertising, digital marketing, design, content, development, and eCommerce operations.
• Conduct regular internal meetings to review priorities, deadlines, and progress.
• Assign responsibilities and ensure team members clearly understand their deliverables.
• Monitor workloads, follow up on pending tasks, and maintain accountability.
• Identify workflow bottlenecks and coordinate timely resolutions.
• Ensure smooth communication between management, clients, and execution teams.
• Support team productivity and encourage effective collaboration.

Project Management Tools \& Workflow Automation

• Demonstrate hands-on proficiency in Monday.com, ClickUp, or equivalent project management platforms.
• Independently create and manage project boards, workflows, tasks, milestones, and deadlines.
• Configure task dependencies, recurring tasks, reminders, and workflow automations.
• Track team workloads, overdue tasks, project status, and delivery timelines.
• Create dashboards to provide clear visibility into project progress and team performance.
• Maintain standardized workflows and ensure team members consistently update assigned tasks.
• Train and guide team members on effective use of project management tools.

AI-Assisted Reporting \& Productivity

• Use AI tools such as ChatGPT, Gemini, or similar platforms to improve operational efficiency.
• Prepare professional client reports, project summaries, meeting minutes, and performance updates using AI-assisted workflows.
• Analyze project data from Google Sheets and other reporting sources to identify trends, delays, and actionable insights.
• Use AI-assisted features within project management platforms wherever applicable.
• Automate repetitive reporting, task follow-ups, reminders, and documentation processes.
• Explore new AI tools and practical applications to reduce manual work and improve team productivity.
• Verify AI-generated information for accuracy and maintain confidentiality of client and company data.
• Knowledge of automation platforms such as Zapier, Make, or n8n would be an advantage.

Reporting \& Quality Assurance

• Prepare weekly and monthly project status reports for clients and management.
• Track project milestones, deadlines, deliverables, pending approvals, and action items.
• Review completed work for accuracy, completeness, and alignment with client expectations.
• Maintain organized records of client feedback, revisions, and decisions.
• Identify potential delivery issues and communicate solutions proactively.
• Recommend improvements to project workflows, reporting systems, and quality standards.

Process Improvement \& Operational Efficiency

• Establish and maintain structured project management processes.
• Improve task allocation, internal communication, documentation, and reporting workflows.
• Ensure smooth project handovers and coordination between departments.
• Introduce systems that reduce missed deadlines, communication gaps, and repetitive manual work.
• Work closely with management to improve team accountability, project delivery, and client satisfaction.

Required Skills \& Qualifications

• Minimum 5 years of relevant experience in project management, client servicing, or operations management.
• Proven experience managing multiple projects and cross-functional teams simultaneously.
• Excellent spoken English is mandatory, with the confidence to independently lead meetings an