Customer Care Officer

Job Title: Customer Care officer

Company

Jayair System Private Limited

Location

Surat Gujarat

Employment Type

Full-time

Department

Customer Support

Job Summary

Jayair System Private Limited is seeking a dedicated and customer-focused Customer Care Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional manner
• Respond promptly to customer inquiries via phone, email, or chat
• Resolve customer complaints efficiently and escalate issues when necessary
• Maintain accurate records of customer interactions and transactions
• Provide product and service information to customers
• Follow up with customers to ensure issue resolution and satisfaction
• Collaborate with internal teams to improve customer experience
• Meet performance targets and service quality standards

Requirements

• Bachelor’s degree in any discipline (preferred)
• Proven experience in customer service or a related field is an advantage
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Basic computer knowledge (MS Office, CRM tools, etc.)
• Positive attitude and customer-first approach

Compensation \& Benefits

• PF \& ESIC benefits
• Food allowance
• Birthday gift from company
• Birthday half-day leave
• Friendly work environment
• Growth opportunity

Job Types

Full-time, Fresher

Work Location

In person

Job Types

Full-time, Permanent

Pay

₹18,000.00 - ₹25,000.00 per month

Benefits

• Provident Fund

Education

• Bachelor's (Required)

Language

• English (Required)
• Hindi (Required)

Work Location

In person