US Client Communication Manager

US Client Communication Manager \| Karma Global Solutions Pvt. Ltd.

Location

Work From Office – Surat

Shift

11:00 AM – 8:00 PM IST, Monday to Friday (Saturday and Sunday fixed off)

Experience

1–3 years

Qualification

Any Graduate (Finance field preferred)

About the Role

You will be the voice and inbox our US clients trust. You will handle day-to-day client communication, keep requests moving between clients and our delivery teams, and make sure no email, call or follow-up is left hanging.

Key Responsibilities

• Review client emails, calls and chat messages and respond promptly and professionally within agreed turnaround times
• Pass client requests to the right delivery team, track them to completion and update the client
• Send timely reminders for pending documents, approvals and information
• Share regular status updates and written summaries after client calls
• Log every interaction, request and next step in the CRM or ticketing tool the same day
• Keep the client tracker updated with requests, status, pending items and follow-up dates
• Set up client meetings and calls across US time zones
• Flag delays, complaints or at-risk clients early

Requirements

• 1–3 years in US or international client servicing, customer support or account coordination
• Clear, confident spoken English and client-ready written English
• Comfortable with CRM or ticketing tools, email management and Excel
• Strong follow-up discipline and attention to detail
• Graduate degree, preferably in Finance, Accounting or a related field

Bonus: Experience with accounting, real estate or professional services clients; AppFolio, Yardi, QuickBooks, Xero; HubSpot, Zendesk or Freshdesk

What You Get

• 5-day work week with fixed weekends off
• 24 days paid leave plus public holidays
• Dinner provided at the Surat office
• Direct exposure to US clients and room to grow

How to Apply

Share your resume at hr@karmags.com\| Contact:8200572271

Pay

₹35,000.00 - ₹45,000.00 per month

Benefits

• Food provided

Application Question(s)

• What is your current monthly CTC?
• What is your expected monthly CTC?
• What is your current notice period?

Work Location

In person