Client Support Executive | Freshers | Surat

Job Description

Imagica Health is hiring a Customer Support Executive to manage client communication, provide basic technical assistance and coordinate with internal teams.

We are looking for candidates with good communication skills, Excel knowledge and a customer-focused attitude who can efficiently handle client queries and ensure smooth day-to-day operations.

Key Responsibilities

• Handle client communication through calls, emails and Zoom meetings.
• Provide basic technical and software support to clients.
• Prepare, update and maintain reports using MS Excel.
• Coordinate with internal teams for client updates and follow-ups.
• Maintain client records using CRM and tracking systems.
• Assist with client onboarding and day-to-day support.
• Handle client queries, resolve concerns and ensure timely follow-ups.
• Maintain professional client relationships and ensure customer satisfaction.

Required Skills \& Qualifications

• 1+ year of experience preferred; freshers can also apply.
• Good communication skills in English and Hindi.
• Strong knowledge of MS Excel and MS Office.
• Good coordination, multitasking and problem-solving skills.
• Basic computer and technical troubleshooting knowledge.
• Experience in Customer Support, Client Support, Helpdesk, BPO or Office Coordination is an advantage.
• Knowledge of CRM tools and ChatGPT will be an added advantage.
• Positive attitude, willingness to learn and customer-focused approach.

Who Can Apply?

• Freshers with good communication and computer skills.
• Candidates with experience in customer support or client coordination.
• Candidates with knowledge of Excel, CRM and email communication.
• Candidates interested in client servicing and technical support.

Pay

₹14,000.00 - ₹22,000.00 per month

Education

• Bachelor's (Required)

Experience

• Client services: 1 year (Preferred)

Location

• Utran, Surat, Gujarat (Required)

Work Location

In person