Administrator - Google Cloud Platform (GCP)

Job Summary

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The GCP Support Administrator plays a crucial role in ensuring seamless operations within the Support \& Operations team. This position is responsible for independently resolving technical issues, providing on-call support, and conducting root cause analyses to enhance customer satisfaction and operational efficiency.

Key Responsibilities

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• Adhere To Quality Standards, Regulatory Requirements, And Company Policies By Implementing Best Practices In Gcp Support Operations.

• Provide On-Call Support For Escalated Issues By Diagnosing Problems And Performing Root Cause Analysis Using Gcp Tools To Ensure Swift Resolution.

• Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Facilitating Training Sessions For New Hires, And Coaching Analysts On Gcp Best Practices.

• Independently Resolve Support Tickets Within Agreed Slas By Utilizing Gcp Services To Troubleshoot And Implement Effective Solutions.

• Enhance Customer Experience And Satisfaction By Ensuring First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases Through Meticulous Follow-Up And Communication.

Skill Requirements

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• Proficient In Google Cloud Platform (Gcp) Services And Tools.

• Strong Analytical And Problem-Solving Skills With The Ability To Conduct Root Cause Analysis.

• Excellent Communication Skills For Effective Customer Interaction And Training Delivery.

• Familiarity With Ticketing Systems And Service Level Agreements (Slas).

Must Have Skill

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Google Cloud Platform (GCP)

Good to Have Skill

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Other Requirements

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• Optional But Valuable: Google Cloud Certified Associate Cloud Engineer Or Any Relevant Gcp Certification