Customer Care Executive

Roles & Responsibilities Handle incoming customer calls and assist customers with their queries. Understand customer concerns and provide appropriate resolutions. Share accurate information regarding products, services, and processes. Ensure a smooth and positive customer experience through effective communication. Handle customer complaints professionally and resolve issues within the defined timelines. Maintain proper records of customer interactions in the system. Follow up on pending customer queries whenever required. Escalate complex issues to the concerned department. Maintain call quality and achieve assigned performance targets.