Call Center Executive

Job Title: Call Center Executive Company: BharatDigiCash Job Description: We are looking for enthusiastic and customer-focused Call Center Executives to join our team at BharatDigiCash. The candidate will be responsible for handling customer queries, providing support to retailers, resolving basic service-related issues, and maintaining professional communication with customers. Key Responsibilities: Handle inbound and outbound customer calls. Assist retailers with AEPS, DMT, BBPS, Recharge, and other fintech services. Resolve customer queries and provide appropriate solutions. Handle customer complaints professionally and ensure timely resolution. Follow up with customers and internal departments regarding pending issues. Maintain proper records of calls, complaints, and customer interactions. Coordinate with the technical and operations teams to resolve service-related issues. Provide accurate information about company products and services. Maintain customer satisfaction and follow company communication standards. Required Skills: Good Hindi communication skills. Basic English communication skills. Basic computer and MS Excel knowledge. Good listening and problem-solving abilities. Positive attitude and willingness to learn. Ability to handle customers professionally. Eligibility: Minimum 12th Pass; graduates preferred. Freshers and experienced candidates can apply. Experience in BPO, Banking, Fintech, or Customer Support will be an advantage. Location: Danapur, Patna, Bihar Employment Type: Full-Time Join BharatDigiCash and become a part of our growing fintech team!