Customer Care Executive

Dear Aspirants, Greetings from Digitide Solution Private Ltd!!! Mega Walk-In Interview || Customer Care Executive (Inbound Voice Process) Role & responsibilities · Handle inbound customer inquiries via phone, email, and chat. · Resolve issues promptly while adhering to service level agreements. · Document interactions in the CRM system accurately. · Escalate complex cases to appropriate teams. · Provide product knowledge and guidance to customers. · Identify trends and suggest process improvements. · Meet daily and weekly performance metrics. · Participate in training and knowledge‑sharing sessions. · Maintain professionalism and empathy in all communications. Preferred candidate profile · Qualifcation: Undergraduate/Graduate. · Languages: Tamil/Telugu/Kannada/Malayalam. · Good communication skills. · Basic computer knowledge. · Willingness to work in shifts. · Immediate joiners preferred. Location: Manchester Square, No. 12/5 (1st Floor) & No. 2/1 (2nd Floor), Puliyakulam Road, Opposite Kidney Centre, Coimbatore, Tamil Nadu – 641037 For more details contact, HR Rihana - 7904127682