Collections Executive

We are looking for a Collection Executive with prior experience in any NBFC or bank to handle follow-ups for customers in the 1 to 30 Days Past Due (DPD) bucket. The ideal candidate should have: Experience in collections for short-term/personal loans. Excellent communication skills for phone-based follow-ups. Ability to persuade customers and resolve queries professionally. Basic understanding of DPD terminology and collection strategy. Capability to update and maintain collection records systematically. Key Responsibilities: Make daily follow-up calls to overdue customers. Ensure timely recovery and reduce roll-forward cases. Provide clear and correct repayment information. Escalate difficult cases to the team lead when needed. Coordinate with the field team where necessary. Work Days: Monday to Saturday Timings: 10:00 AM to 7:00 PM