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Debt Recovery Agent
Mobicule Technologies Pvt. Ltd · Mumbai
Pay₹18,000–25,000a month, as listed
WhereMumbaiMaharashtra
TypeFull time
Posted9 NovYesterday, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
No vehicle or licence needed
Skills they list50 named
Debt collection phone callCustomer records maintenanceComputer operationMicrosoft ExcelMicrosoft OutlookData privacy guidelinesPayment terms negotiationCall centre dialler systemsPhone communicationCall loggingClient detail updatesEnterprise SoftwareComputer literacyProfessional ethicsCustomer collection follow-upB.ComEnglishEmail softwareDe-escalation techniquesClient data maintenance in CRMLocal languageOutbound debtor call managementBachelor's degree in business administrationVoice-based call centre experience12th PassCustomer payment remindersPayment collectionAccount escalation for debt managementDebt collection payment planBBARespectful communicationGujaratiClient communication managementFinancial regulatory complianceBusiness AdministrationCRM system proficiencyDebt managementHindiClient communication skillsAfter-call work proceduresMBAEscalation handlingConcessions negotiationClient educationDebt collection negotiationDebt collection mediationCommunication skillsClient liaisonClient interaction via phone callsCustomer data entry
About this job
This is a day shift rotational in Banking Process
Key Responsibilities
- Outbound Telecalling
- Place structured phone calls to customers with delinquent, pending, or overdue accounts.
- Debt Explanation
- Inform borrowers clearly about outstanding balances, due dates, late fees, and loan terms.
- Negotiation & Settlements
- Persuade and negotiate realistic payment plans, settlements, or EMI restructuring options in line with company policy.
CRM & Data Logging: Accurately update call outcomes, promise-to-pay (PTP) dates, and customer remarks in the company's CRM or debt management software.
Compliance & Ethics: Adhere strictly to RBI/IBA fair practice codes, avoiding harassment or abusive language, and respecting customer privacy laws.
- Target Achievement
- Meet daily, weekly, and monthly recovery and collection KPIs.
- Escalations
- Coordinate with field recovery teams or legal departments for uncooperative or high-risk accounts.
Required Skills & Qualifications
- Education
- Minimum 12th Pass (HSC) or Graduation in any stream (B.Com, BBA, or MBA preferred).
- Certification
- Valid DRA Certificate (mandatory per Reserve Bank of India mandates).
- Language Proficiency
- Strong verbal communication in Hindi, English, and/or local regional languages.
- Interpersonal Skills
- Patience, emotional resilience, active listening, and conflict resolution during high-pressure or emotional calls.
- Technical Skills
- Basic computer literacy (MS Excel, Outlook/email) and familiarity with dialer/CRM software.
Experience: 0 to 2 years of experience in telecalling, BPO voice processes, or debt recovery (freshers with DRA certification are frequently accepted). [1, 2, 3, 4, 5, 6, 7]
- Pay
- ₹18,000.00 - ₹25,000.00 per month
- Work Location
- In person
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