Customer Relations Co-worker-

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Locations

Navi Mumbai, India

Employment Types

Permanent

Department

Customer Relations

Full/Part Times

Part Time

Candidate profile (title) Apply now!

Candidate profile (text) - Default language You are passionate about creating a positive shopping experience for customers and thrive in a fast-paced retail environment. You have a strong customer focus, enjoy working as part of a team, and have excellent problemsolving skills. You are friendly, approachable, and always ready to assist customers with their needs. Your ability to remain calm under pressure and handle complaints with empathy makes you a great fit for this role.

Your Background & Skills

Experience in customer service and retail environment.

Strong interpersonal skills with the ability to build rapport with customers.

Ability to handle multiple tasks efficiently.

Strong problem-solving skills and attention to detail.

Ability to work independently and as part of a team.

Fluent in English, both written and spoken.

Passion for home furnishing and an understanding of customers’ everyday life at home.

Key responsibilities (title) Your responsibilities

Key responsibilities (text) • Contribute to the daily operations of the IKEA Food areas (Restaurant, Bistro, Kitchen, or Swedish Food Market).

Act on customer feedback and continuously look for ways to improve the food experience.

Ensure global and national compliance and food safety standards are implemented and maintained at all times.

Act as a brand ambassador for IKEA and IKEA Retail Food, promoting a safe, healthy, sustainable, and joyful food experience.

Support and apply retail foundations and sales steering tools to optimize sales and commercial results.

Work proactively to exceed customer expectations and create a welcoming, efficient environment.

Contribute to the unit business plan and IKEA Retail Food goals by supporting daily operations and teamwork.

Take responsibility for your own learning and development, and contribute to building a high-performing team.

Support IKEA’s sustainability goals by reducing waste, improving efficiency, and promoting environmentally friendly practices.

Team vision ( title) Together as a team

Team vision (text) At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

Living our values

Being your unique self, while respecting and including others

A passion for home furnishing

Performing & delivering while learning & developing

Having fun!