Rider Cluster Manager - Mumbai

About Zippee

Zippee is building India’s #1 Quick Commerce Logistics for consumer brands.

Brands can kickstart 30-Min Delivery/60-Min/Same-Day Delivery for customers through our dark store network across India.

Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).

Job Description

We're looking for energetic and qualified Rider Cluster/Fleet Managers- Last Mile to join our Quick Commerce Operations team across Mumbai.

If you have a good network of 2W delivery partners across various zones in Mumbai, this is your opportunity to join India's leading quick commerce logistics platform.

This role is based at our dark store, and you will be required to travel to different dark store locations in the city: Andheri East, Malad, Matunga, Navi Mumbai, etc.

Roles & Responsibilities

Sourcing & Managing Delivery Riders: Onboarding riders via personal and vendor network, training, tracking performance, and handling grievances/issues.

Team Management

Reducing rider turnover and meeting delivery SLA goals.

Handling Issues

Volume increases, rider payments, and customer complaints in real-time.

MIS/Data Management

Preparing data using MS Excel and Google Sheets.

End-to-end fleet operations for Delivery Executives / Riders. Daily fleet availability, utilization & productivity tracking

Rider engagement and retention initiatives

Qualifications

2-6 years of Operations/Last-Mile experience at Quick Commerce/courier/logistics companies.

Education

Graduate and above

Team management, stakeholder management, & independent decision-making experience are a must.

Must have an owner's mindset. We are looking for owners, not employees.