Personal Banker-Inbound_BRANCH BANKING_0466_4597_1015286

Personal Banker - Inbound (Branch Banking Service) | Kotak Mahindra Bank

Role Purpose

The Personal Banker - Inbound is responsible for handling branch-based customer service, cash and non-cash transactions, account servicing, and cross-selling banking products while ensuring a superior customer experience and operational accuracy.

Key Responsibilities

Customer Service

Act as the first point of contact for walk-in customers.

Resolve customer queries related to accounts, deposits, payments, and banking services.

Deliver a seamless and high-quality customer experience.

Transaction Processing

Handle cash and non-cash transactions accurately and efficiently.

Process

Cash deposits & withdrawals

Demand Drafts (DD)

Cheque transactions

Account servicing requests

Maintain operational accuracy and TAT adherence.

Sales & Cross-Selling

Identify customer needs and recommend suitable banking products.

Cross-sell

Savings Accounts

Fixed Deposits

Insurance Products

Debit/Credit Cards

Other retail banking products

Operations & Compliance

Ensure process compliance and regulatory adherence.

Maintain proper documentation and transaction records.

Follow KYC, AML, and bank operational guidelines.

Required Skills

Customer Service Orientation

Cash Handling

Banking Operations

Communication Skills

Attention to Detail

Relationship Management

Sales & Cross-Selling

Problem Solving