Core Networking

Job description

NOC / WAN position – Systems Engineer

Responsibilities

• 24x7 support.

• Support day-to-day network activities, including

• Real time Monitoring operations of all backbone links, WAN/LAN network devices, security devices.

• Dedicated Network Surveillance using Client monitoring tools to ensure network performance goals are met.

• Maintain consistent IOS release on network devices.

• Ensuring continuous operation of servers and services.

• Support for Converged Networks Troubleshooting of all network and system related problems.

• Update Smart Net information for Cisco network devices.

• Respond to incoming tickets, troubleshoot, and escalate, if necessary.

• Work with Cisco TAC as and when required.

• Analyze and resolve network hardware and software connectivity issues.

• Maintain an accurate inventory of all network equipment, circuits, IP addresses.

• Maintain accurate network diagrams and associated documentation.

• Develop a triage and problem-resolution process.

• Standard Report Generation

• Interfacing with other teams to scope & get required inputs for troubleshooting.

• Maintain SLA monitoring and compliance reporting.

• Escalating issues to next level as per define procedures.

• Adherence and compliance to the defined processes and tasks assigned.

• End user interaction for network issues

• CCNA certified candidate is preferred.

• Hands on experience on Cisco ISE, Palo Alto, Global Protect VPN, Netbox, thousand-eyes monitoring tool, Zenoss Monitoring tool would be an added advantage.

• Hands on experience on Cisco routers/ Switches, Nexus, Cisco WLC’s

• Should have command on verbal and written English language,

• Collaboration, communication, and interpersonal skills.

• Documenting processes and maintaining knowledge base article in the ticketing system.

• Position open to work – Saturday Sunday Fix and three days a week (24*7 project) Working would be 40 hours a week.

Network Operations Engineer in Rotating shifts

Bachelor of Engineering atleast