City Lead

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

As a City Lead at JLL, you will have responsibility for the management of a wide range of issues from strategic contracts management to input on day-to-day operations while being highly familiar with the service structure including responses to requests for assistance on Facilities Management issues from client staff and arrangements pertaining to all operating expenditures. You will form part of the team that provides professional, value-focused service aimed at meeting or exceeding client expectations while leading the JLL management team in delivery of facility management services and ensuring maintenance services are delivered in line with contractual commitments and within budgets. This role involves defining technical, commercial terms and conditions while defining operational scope and developing tender documents for Annual Maintenance Contracts and developing Service Level Agreements while assisting the Jones Lang LaSalle procurement department in closing Service Level Agreements between Jones Lang LaSalle and its vendors. You will evaluate team deployed by Vendors on site to ensure correct level and scale of resources while assessing Service Levels and Performance Indicators with client representatives and defining mechanisms to assess performance levels of various subcontractors, directly contributing to JLL's mission of delivering exceptional facilities management leadership excellence through comprehensive strategic contract management, operational oversight, and client satisfaction that ensures contractual compliance, cost effectiveness, and continuous improvement across complex corporate real estate environments.

What your day-to-day will look like

• Lead JLL management team in delivery of facility management services while ensuring maintenance services are delivered in line with contractual commitments and within budgets

• Define technical, commercial terms and conditions while defining operational scope and developing tender documents for Annual Maintenance Contracts and Service Level Agreements

• Evaluate team deployed by Vendors on site while assessing Service Levels and Performance Indicators with client representatives and defining performance assessment mechanisms

• Set annual goals for generating savings in areas such as energy and cost of maintenance operations while ensuring compliance of minimum wages acts and statutory compliance

• Maintain all records related to facility management operations performance while ensuring subcontractors meet training delivery commitments and structured maintenance service approach

• Analyse call outs to understand trends while undertaking strategic initiatives to minimize issues and scheduling cross feedback from subcontractors and client staff

• Train team members on Quality policies and procedures while auditing sub-contractors on quality of materials and site upkeep for comprehensive operational excellence

• Interface with client and JLL finance departments to raise client billing/invoicing while developing MIS reports for management team and chairing monthly progress meetings.

Required Qualifications

• Bachelor's Degree in any discipline with minimum of 8-10 years of experience in corporate environment and exposure dealing with multinational corporate organizations

• Tertiary qualifications in building management and/or business desirable with proven ability to function effectively as part of team and initiate improvement initiatives

• Strong analytical skills with good leadership skills and ability to manage large teams while demonstrating ability to adapt and perform under pressure

• Strong interpersonal skills with ability to build rapport quickly while possessing good communication skills for effective client and stakeholder engagement

• Proven ability to function effectively as part of team with proven ability to initiate and follow through with improvement initiatives for operational excellence

• Experience in strategic contracts management and day-to-day operations input while being highly familiar with service structure and Facilities Management issues responses

• Understanding of technical, commercial terms and conditions definition while having experience developing tender documents for Annual Maintenance Contracts and Service Level Agreements

• Knowledge of performance assessment and Service Level Agreements development while demonstrating ability to evaluate vendor teams and assess performance indicators.

Preferred Qualifications

• Tertiary qualifications in building management and/or business for enhanced operational understanding and strategic management capabilities across diverse facility environments

• Experience setting annual goals for generating savings in energy and maintenance operations costs while ensuring compliance of minimum wages acts and statutory requirements

• Understanding of facility management operations records maintenance while ensuring subcontractors meet training delivery commitments and structured service approaches

• Knowledge of call outs analysis and trend understanding while undertaking strategic initiatives to minimize issues and implementing cross feedback scheduling processes

• Experience training team members on Quality policies and procedures while auditing sub-contractors on quality of materials and site upkeep for operational standards

• Understanding of Jones